Re: the police was dispatched to ... the wrong house

["Robert L Bass" <RobertLBass@xxxxxxxxxxx>]

>>>> Some people move alarm panels without
>>>> telling the central station
>>>
>>> If they do, the worst thing the CS can do is
>>> send the cops to the old address.  I realize
>>> this is confusing to you but try real hard and
>>> perhaps it will become clear (or at least not
>>> entirely blurry) to you."
>>
>> Let me try it again with emphgasis:  *If* the
>> panel has been rel;ocated, *then* the worst
>> thing the CS can do is send the police to the
>> old address.
>>
>>> The only thing I can think of is that you
>>> misunderstood the conversation.
>>
>>
>> I understood the conversation.  The point is,
>> if the panel is no longer at 499 Casino Ave,
>> in Cranford but now resides at 91 Pine Ave
>> in Garwood, the worst thing the central station
>> can do is send the cops to Casino Ave.
>>
>> Do you disagree?
>
> I would agree if the CS had been notified of the move.  In the example we are discussing the CS had not been notified.
>
> So you are telling me that if you owned a CS
> and an alarm came in from one of your accounts
> which according to your records was located at
> 499 Casino Ave but the alarm came in with the
> wrong CID you would NOT dispatch?

That is not what I said.  If one of my accounts came
in with a wrong Caller ID we would have known about
it and dealt with it before it became a problem.  That's
what daily test sighnals are for.

> The point is, if the sub moves the panel and doesn't
> tell you about it how are you to know?

Caller ID.  The only exception is if he moves the panel
and keeps his original phone number.  I don't recall
that ever having happened to one of our accounts
though I'm sure it could happen.  In such a case the
CS would of course dispatch to the address on file.

> Especially if the alarm comes in before the next scheduled test signal.

I programmed our systems to report on power restoral.
We used an alternate line card for those signals to
avoid overloading the emergency lines during/after
storms.

The point here is that alarm companies and central
stations are not helpless victims, unable to prevent
mysterious false alarms or erroneous dispatches.
There is almost always something which can and
should be done to reduce the likelihood of an error.
The problem is getting management to spend the
time, effort and money to do something about these
problems.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
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