Re: New House Alarm - Am I locked out?

[jasonextras@xxxxxxxxx]

On Apr 24, 12:56 am, Julian <jul...@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:
> Perhaps the original owner no longer wanted to use the alarm and asked
> for it to be disabled so it can never cause any headaches. Your
> assumption is a) the panel is locked and b) the servicing/installation
> co. disabled the alarm wrongly and should then enable it for free.
>
> Where's the proof it's locked out? The original poster doesn't have
> enough knowledge to say it's locked out with certainty.

Well there's only two bypass strategies on this board.  Neither one of
them work.  Viewing the installer code is locked out, and attempting
to change any values produces an error.  Beyond that, it's certainly
locked out as Guardian themselves have told me that they locked me
out.

> And if it was disabled per the request of the original homeowner, then
> the installing co. SHOULD charge for the service call to enable it.

It wasn't.  I've talked to the previous homeowner about it and they
disabled the alarm the day they canceled their monitoring service.

> I've had calls from people who've purchased a home with an alarm in it
> and they don't want it. They want it removed, but instead will power
> the system down so it can't make any noise and I unplug the phone jack
> so it can't tie up the phone line. If the house sells and the next
> owner wants the alarm up and running, damned right there's a charge.
> And it's a valid charge. If you purchase a house and the oven doesn't
> work, should the original seller (eg. Sears) return to fix it for
> free? Good luck with that! Even if the previous homeowner requested
> the oven be disabled the new owner has to deal with it and pay for
> repairs if necessay.

Are you kidding me?  If it was unplugged from the power and phone
line, any idiot could fix it without your help.  No need to have the
original servicer return at all!  Obviously they should pay you for
your time should you have to come out, but there would be no reason
for you to.  Besides that, they could press a few buttons on their
downloader and be done with it.  I've now tested all the zones and the
system is completely functional, they just shut it down.  They could
re-enable it remotely if they weren't being such jerks about it.

> >Obligations or not to the new owner has nothing to do with it. It's
> >called doing the right thing.
>
> Doing the right thing..... BS. My time and material is valuable. If
> I'm out doing free work all day, how do the bills get paid? You may
> choose to live in voluntary poverty, but you're one of only a very
> few.

You sound pretty defensive about the whole thing.  In any case, you've
completely skirted the issue.  I've asked Guardian to come out and fix
the board and pay for the service call, and they flat out refuse.
They now claim that even though I'm the owner of the system, the only
way they're required by law to let me pay them to come out and fix it
is if the smoke alarms are function only with the system enabled.
Mine function without the alarm, so they told me to get lost.  The
issue is not that I wouldn't pay them to fix it, it's that they won't
do it at all.