Re: New House Alarm - Am I locked out?

["alarman" <alarman2000@xxxxxxxxx>]

Nelson Muntz wrote:
> alarman wrote:
>
>> Nelson Muntz wrote:
>>> jasonextras@xxxxxxxxx wrote:
>>>
>>>> Alright.  I called the monitoring company.  I'd call them out by
>>>> name, but since the news is not good I think it might be wise to
>>>> keep it to myself at this point.  According to them, the previous
>>>> owner purchased and owns outright the entire system, including
>>>> wiring, panels, keypads, and sensors.  They supposedly never rent
>>>> or lease equipment, only sell it.  The company does, however,
>>>> claim to own the programming of the unit itself and will under no
>>>> circumstances allow the unit to function locally.  Not even if I
>>>> pay for a tech to come out and make the necessary changes to the
>>>> unit. Nor will they provide the installer code to allow me to
>>>> reset the unit to default values (which I checked and am locked
>>>> out of).  How they are allowed to disable a functional alarm
>>>> system that they do not own is beyond me.  If they want to wipe
>>>> the programming since they claim they own it fine, but they won't
>>>> even allow me to reprogram my own unit.  I got a supervisor
>>>> involved, but they wouldn't budge.
>>>
>>>
>>> That's a bunch of crap.  If they own the programming, and you own
>>> the panel they should set the panel back to -default- upon request
>>> (for the cost of a service call).  That would erase their data, and
>>> allow you to use the panel.
>>>
>>> However, a service call would cost $50-$100 to do so, and you can
>>> replace the board for $30.  Hell, I have a few old Vista-10's laying
>>> around, and you can have one- but it will cost ya $10 probably to
>>> ship.
>>>
>>> Report it to the BBB.  It sounds like they are dishonest.
>>
>> 1  The BBB is a sham. They don't mean shit.
>
> Maybe not, but some consumers still value their opinion.

Some people bought Edsels.

 >> 2  Send the board to Jim Rojas, or just replace it. (I vote for
>> Rojas, cuz, well, I like him a lot.)
>
> I vote for Bass selling him one, so we can talk about the BBB again. I
> like Rojas too, but hey - entertainment first!

:-)


>> 3  Tell all your friends, family, and anyone else who will listen
>> including us who the alarmco is and what they did.
>
> I totally agree.  The OP should let it be known right HERE who the
> offender is.  I'll bet the company once exposed, will change their
> tune.

Probably not, but the point was to cause them financial loss. Tell as many
people as possible, and remove as many potential victims as possible.

>> 4  No 4.
>
> Okay - what is up with that?  Markie, Mike, and you seem to have some
> private circle-jerk with that.

You need PUK74 or ROT13 to understand.

>> 5  Get on with your life.

> No, I live vicariously through my machine.  I have never even seen one
> of those "security alarms" that are talked about here. :-))

That was directed at the OP, as in don't sweat it. Going to court over
something like this would be stupid.
js