Re: New House Alarm - Am I locked out?

[Nelson Muntz <none@xxxxxxxxx>]

alarman wrote:

>Nelson Muntz wrote:
>> jasonextras@xxxxxxxxx wrote:
>>
>>> Alright.  I called the monitoring company.  I'd call them out by
>>> name, but since the news is not good I think it might be wise to
>>> keep it to myself at this point.  According to them, the previous
>>> owner purchased and owns outright the entire system, including
>>> wiring, panels, keypads, and sensors.  They supposedly never rent or
>>> lease equipment, only sell it.  The company does, however, claim to
>>> own the programming of the unit itself and will under no
>>> circumstances allow the unit to function locally.  Not even if I pay
>>> for a tech to come out and make the necessary changes to the unit.
>>> Nor will they provide the installer code to allow me to reset the
>>> unit to default values (which I checked and am locked out of).  How
>>> they are allowed to disable a functional alarm system that they do
>>> not own is beyond me.  If they want to wipe the programming since
>>> they claim they own it fine, but they won't even allow me to
>>> reprogram my own unit.  I got a supervisor involved, but they
>>> wouldn't budge.
>>
>>
>> That's a bunch of crap.  If they own the programming, and you own the
>> panel they should set the panel back to -default- upon request (for
>> the cost of a service call).  That would erase their data, and allow
>> you to use the panel.
>>
>> However, a service call would cost $50-$100 to do so, and you can
>> replace the board for $30.  Hell, I have a few old Vista-10's laying
>> around, and you can have one- but it will cost ya $10 probably to
>> ship.
>>
>> Report it to the BBB.  It sounds like they are dishonest.
>
>1  The BBB is a sham. They don't mean shit.

Maybe not, but some consumers still value their opinion.

>2  Send the board to Jim Rojas, or just replace it. (I vote for Rojas, cuz,
>well, I like him a lot.)

I vote for Bass selling him one, so we can talk about the BBB again. I
like Rojas too, but hey - entertainment first!


>3  Tell all your friends, family, and anyone else who will listen including
>us who the alarmco is and what they did.

I totally agree.  The OP should let it be known right HERE who the
offender is.  I'll bet the company once exposed, will change their
tune.


>4  No 4.

Okay - what is up with that?  Markie, Mike, and you seem to have some
private circle-jerk with that.

>5  Get on with your life.


No, I live vicariously through my machine.  I have never even seen one
of those "security alarms" that are talked about here. :-))