Re: I am Mr. Trunk Slammer

["Jim" <alarminex@xxxxxxx>]

On Apr 6, 7:49=EF=BF=BDpm, "Mark Leuck" <m..le...@xxxxxxxxx> wrote:
> "alarman" <alarman2...@xxxxxxxxx> wrote in message
>
> news:mkBRh.123055$Ko5.93267@xxxxxxxxxxxxxxx
>
>
>
>
>
> > Roland wrote:
> > > Today for a time I was feeling like I was Mr. Trunk Slammer. I am
> > > standing by to do a download of a DSC 1864 for a takeover of a Moose
> > > Z1100. I am happy that at least the Z1100 is going. So a tech says
> > > can you download the panel via an Uplink. Well of course I can't.
> > > Well get a laptop and get over here and program it since there is a
> > > ton of custom text and we are going on overtime. So I go to the
> > > laptops. Acer? Nope, no serial port and I don't want to fool around
> > > with a USB to serial adapter. IBM stink Pad? Serial port available
> > > but the battery isn't charged. Yes! Brand new Dell 820 with a serial
> > > port and good battery. Okay! So I download the DLS software, install
> > > it, and then try to find a PC-Link. Well for some reason there are
> > > none to be found. Off to the parts house I go. Get the PC-Link, and
> > > off to the customer. I hook up the laptop. I (try) to connect the PC
> > > to the PC-Link panel adapter. It won't go on the panel. I am pushing
> > > as hard as I dare. It still won't work! I give up and call tech
> > > support feeling like an idiot. Why can't I do something this simple?
> > > I talk to tech support and tell them this item is brand new out of
> > > box and yet it appears there are pins inside the adapter that look
> > > snapped off and appear to be blocking the male pins on the PC-1864
> > > board. Let me put you on hold Pedro the tech support guy says. Then
> > > He comes back and says "what you have is a manufacturing defect."
> > > "The panel adapter portion was put on backwards." "We thought we got
> > > them all, but one or two must have slipped by." I have been in the
> > > business long enough to know when I am being lied to. I knew he was
> > > lying. The Richard M. Nixon lie. The "It's your baby" lie. I called
> > > the parts house. It is getting near closing time. They say they will
> > > put a new one for me outside if they leave before I get there. I say
> > > fine. However I said before I take the time to drive over there
> > > please check your stock to see if they are bad too. Well, all of the
> > > dozen or so PC-Links he had in stock all were bad save one. I got the
> > > one good one. =A0If it was Bosch instead of DSC I would have seen a
> > > tech bulletin, probably got $75 bucks and maybe a new panel or two
> > > for my trouble. DSC's idea is you're damn lucky we gave you a new
> > > part without checking the manufacturing date, even though we just
> > > gave it to you. DSC is cheap and available, but still does everything
> > > it can factory wise to make dead certain it stays at the bottom of
> > > the heap. Time after time DSC seems bent on making the installer look
> > > foolish by being forced to disappoint the customer by missing the
> > > time widow for installation, thus taking the customers time and the
> > > installers time and puting the profit for the job in the tank. I
> > > guess that is one way to know you putting out garbage at everyone's
> > > expense except yours. Many installers like DSC because they know it.
> > > This may be the last straw for DSC here. We don't move enough DSC for
> > > them to gave a rat's ass, but if you drop enough dealers one by one
> > > DSC could join the likes of Franklin, Vertex, Sescoa etc. Some of us
> > > can hope.
>
> > Stop whining. You could have keypad programmed that puppy in about 20
> > minutes, including the custom text.
> > js
>
> See what happens when people get too comfortable with downloading? They f=
all
> apart when they can't do it-


Jeeeeze.
It' s funny how that applies to keypad programing and not to CID.

Huh! ........ strange how these things are different.