Re: I give up

["Russell Brill" <russwbrill@xxxxxxxxxxxxx>]

"alarman" <alarman2000@xxxxxxxxx> wrote in message
news:SX1Rg.106$rS.96@xxxxxxxxxxxxx
> This is a Moose panel I installed in 1989. No TLM. (Shut it, Mark)
>
> With the new systems, the TLM goes off all right, but my customers always
> seem to see it as an alarm system fault.

Jack, this is selective reasoning by an ASSHOLE that wants cheap phone
service... And is probably thinking about $9 a month alarm monitoring
next...


I actually have to explain to them
> that the alarm keypad is REPORTING trouble with the phone line. And for
> some unfathomable reason, the customer almost always believes the bullshit
> the phone techno-idiot tells them. As in my original post, the panel has
> worked flawlessly since it was installed. Suddenly, it misses a timer, and
> I call. And the customer tells me there is a problem with the way the
> alarm is connected to the phone line, cuzz the fucking moron that flunked
> out of toll booth school told them so.
> js
>
> "Russell Brill" <russwbrill@xxxxxxxxxxxxx> wrote in message
> news:jL1Rg.1226$o71.49@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> "alarman" <alarman2000@xxxxxxxxx> wrote in message
>> news:FpJQg.75$rS.52@xxxxxxxxxxxxx
>>> One of my accounts suddenly misses a daily timer. I call the customer;
>>> "Oh, we had digital telephone service installed. And, oh, by the way,
>>> the "technician" said "the alarm wasn't hooked up right."
>>>
>>> Sooooo, your alarm system has sent signals daily since 1989, and
>>> now.....what...the $8.50/hour phone "technician" comes to your house
>>> and...NOW the alarm isn't "hooked up rught?????"
>>>
>>> Fast forward to service call: I go to the MPOE, yup. The "technician"
>>> has been there all right. He just cut the wiring that used to go to the
>>> protector terminals. But where is the cable company's SNI?  Walk around
>>> the house a couple of times...it's not there. Oh, ok. So it's NOT
>>> digital telephone service, it's VoIP. Yup. There's the modem right next
>>> to the computer, plugged into the phone jack. Sorry Mrs. customer, your
>>> Time Warner digital phone service is crap, and will not support your
>>> alarm system.
>>>
>>> Customer says I should maybe keep people advised of this.
>>>
>>> If only there were some way to publicize the wonders of VoIP...perhaps
>>> a...NEWSLETTER...like the one I just sent out to them in June. With the
>>> article on VoIP. Right there on the front page. In English. Small words.
>>> Big type.
>>>
>>> Kind of a rehash of the article I wrote and published last year in
>>> another newsletter.
>>>
>>> Similar to the one on my website.
>>>
>>> <Sigh.>
>>> --
>>> js
>>>
>>> - Light travels faster than sound.  That is why some people appear
>>> bright
>>> until you hear them speak.
>> Jack,
>>
>> This is what I've done to combat the customer that always trying to fix
>> what aint broken... I've always used the TLM to detect phone line
>> tampering... A Line Fault won't sound the siren, but it will activate the
>> keypad sounder and visual trouble indicator. Within one to three minutes
>> (depending on the panel) of a customer disconnecting the RJ cord from the
>> Jack, or some yahoo cable guy disconnecting the Telco service at the
>> Demark, the customer is going to realize things aint what they used to be
>> with their system, the annoying trouble condition will see to that :-))
>>
>> What's really cool about the above situation, the Broadband Asshole never
>> gets out of the house without the light bulb above the customer's head (I
>> wonder if the Cable guy F----d up my alarm) turning on....
>>
>
>