Re: I give up

["Jim" <alarminex@xxxxxxx>]

alarman wrote:
> One of my accounts suddenly misses a daily timer. I call the customer; "Oh,
> we had digital telephone service installed. And, oh, by the way, the
> "technician" said "the alarm wasn't hooked up right."
>
> Sooooo, your alarm system has sent signals daily since 1989, and
> now.....what...the $8.50/hour phone "technician" comes to your house
> and...NOW the alarm isn't "hooked up rught?????"
>
> Fast forward to service call: I go to the MPOE, yup. The "technician" has
> been there all right. He just cut the wiring that used to go to the
> protector terminals. But where is the cable company's SNI?  Walk around the
> house a couple of times...it's not there. Oh, ok. So it's NOT digital
> telephone service, it's VoIP. Yup. There's the modem right next to the
> computer, plugged into the phone jack. Sorry Mrs. customer, your Time Warner
> digital phone service is crap, and will not support your alarm system.
>
> Customer says I should maybe keep people advised of this.
>
> If only there were some way to publicize the wonders of VoIP...perhaps
> a...NEWSLETTER...like the one I just sent out to them in June. With the
> article on VoIP. Right there on the front page. In English. Small words. Big
> type.
>
> Kind of a rehash of the article I wrote and published last year in another
> newsletter.
>
> Similar to the one on my website.
>
> <Sigh.>
> --
> js
>
> - Light travels faster than sound.  That is why some people appear bright
> until you hear them speak.


When I first started advising clients via Newsletter about VoIP, I was
still getting lots of blank stares when they had a problem after they
switched over. So, now with every Newsletter, I'm sending out the
information on a seperate piece of yellow paper with big letters
ATTENTION. That seems to be working. At least it seems like I'm getting
more phone calls before they switch over now and even got one today
from someone who'd switched to Vonage a long time ago and didn't notify
me ... because they "didn't know it was the same thing as cable
telephone and VoIP"
(Sigh!)