Re: Why I Don't Do Service for Other Companies

["Jim Rojas" <jrojas@xxxxxxxxxxxx>]

I made alot of money in the past on situations just like that. I usually
called in the office on site, explained the whole situation...then I
document everything and bill them for everything. I have even taken pictures
to email them in to the head office.

Sometimes I even have to reinstall the system from scratch. So that $99 lick
and stick system cost them $400+ in labor to service. Most just pay it and
end up calling me back to fix other nightmare installations. Hey, I ain't
cheap, but you don't ever have to worry about that customer ever again.

Jim Rojas



"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:450cd3b5$0$19726$88260bb3@xxxxxxxxxxxxxxxxxxxx
> Ok...  I admit it.  I have once or twice.  It always bites me in the ass.
>
> The latest one was a joke.
>
> Company X calls me and says, can you help us out we are a small company
> with a few accounts in Yuma.  I should said no.  They are an ex-ADT dealer
> with over a hundred lick and stick systems in Yuma.
>
> I felt sorry for the littel old lady they sold it to, but she really got a
> typical $0 down system.  2 doors and a motion sensor.  They threw in a
> smoke and a remote for good measure.
>
> Company X told me they had a PC5010 down there.  I stopped by Jim's site
> and downloaded all the PC5010 manuals and stored them on my laptop so I'ld
> have refferences with me on-site.  When I got there I couldn't find the
> panel. Finally we located it inside the return air duct.  It wasn't a
> PC5010.  It was a PC1555.  During the course of our conversaton the lady
> pulled out all her paperwork and showed me where they had sold her a Lynx.
>
> Dang.
>
> P.S.  Found.
>
> Magnet falling out of sliding door.
> No RJ-31X
> Panel inside return air duct.
> Cause of actual trouble unknown, and not indicated on the keypad.
>
> and
>
> THEY DON'T KNOW IF THEY HAVE ANY CENTRAL STATION HISTORY INDICATING THE
> CAUSE OF THE TROUBLE INDICATION.
>
> I left them a message about all the things I found wrong, and that I
> wasn't interested in doing any further work for them.  I don't do installs
> like that and sure as heck don't want to service them.  THEY CALLED ME
> BACK THE NEXT DAY FEELING AROUND IF I WOULD GO OUT AGAIN.
>
> I have not invoiced them and probably won't.  I would be ashamed to have
> any proveable association with that system.
>
>
> --
> Bob La Londe
> Fishing Arizona & The Colorado River
> Fishing Forums & Contests
> http://www.YumaBassMan.com
>
>
>
> --
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