Re: Question for security alarms experts

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

Brent wrote:
> I have door alarm and cell backup package with one of the national security
> companies.
>
> It was installed last week. Three days ago the zone 2 alarm went off and
> they called me even though I was at home and the system was not even armed.
> It happenbed three times on the same day. So I called up the tech and they
> came and re-programmed my door alarm today afternoon.
>
> Half an hour ago, I got a call again from the service provider that my alarm
> is going off even though I am still at home and I did not even arm my
> system.
>
> Anybody know whats going on, where the problem is and if anybody is
> deliberately doing it so as to dupe me ito thinking that it was a false
> alarm when I go out in the future.
>
>


I've seen this before.  Call your alarm provider and schedule a
technician to come out and change the account number.  They've obviously
programmed another system with the same account code.  You can verify
this if they log the call display information for your alarm and the
signals they're receiving from the other.