Re: Slomins vs ADT vs Brinks vs any other home security system vendor

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

That depends. Independant dealers vary from good to terrible, and ADT
service quality seems to vary from region to region. So bear in mind, my
comments relate ONLY to my particular area. I happen to be a third party
dealer on their station (they monitor about 8 of my total 850 clients), and
I find their monitoring to be far too "hair trigger" for my tastes. They
call one number, dispatch authorities, then follow through with the balance
of the calling list. In our area, false alarm dispatches cost $75 each, and
clients demand more built in "protection" against that (full calling list,
cancel codes etc). I am told that local authorities feel that when they get
a call from ADT, it is more likely to be a false alarm, although that is one
of those suppositions that is hard to prove.

Service regardless of timing is expensive unless you have chosen their
warranty coverage for a few dollars extra a month. Like most dealers, I do a
lot of takeovers from ADT due to their continuing to charge exhorbitant
prices on an ongoing basis, plus in these cases, service has been bad. But
bear in mind, they are the biggest in the business with 8 million clients,
so they have to be doing something right to keep this client base (in spite
of terrible attrition rates). My understanding is their commercial side is
quite different from the residential side, and we have one poster here who
works on the commercial side, who's posting lead me to believe it's quite a
different ballgame on his side of the fence

I've been accused of "hating ADT". Not so, although based on my personal
experience, I believe a residential client can do FAR better than dealing
with a large conglomerate where you are merely a number rather than a valued
customer. There is something to be said about personal care from a small
dealer, although this too can be tenuous if you choose the wrong small
dealer (and remember my bias in this regard). Unfortunately you don't know
that until you've made your choice already, although you can and should ask
around about your potential company to see how others have been treated.
This is even more important if you anticipate choosing a company where you
are locked in !!

Do your research, compare TOTAL packages over 5 years from all your choices,
then go with the company that you feel will treat you with due respect on an
ongoing basis, regardless of length of contract term (this is only one
factor after all....)

RHC


"Mike" <wxyz09@xxxxxxxxx> wrote in message
news:raLCf.1426$Ix.487@xxxxxxxxxxx
> How would you rate ADT when compared to the other companies eg, S, B and
> M?
> What would you change about ADT on the customer level?
>
> Mike
>
> "vic" <vishalbodiwala@xxxxxxxxx> wrote in message
> news:1138428457.587848.113670@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> Hello All,
>>
>> I think i agree with Robert from Bass.  I work for ADT Security
>> Services from last 5 years and  i have clients all over us as well
>> outside.  I do residential, and small business systems.Its better to
>> deal with company because they cover more warrenties and sells only
>> brand new equipment.  Also ADT's 4 strategic monitoring center are
>> always avaialble to support your needs 24 /7.If you need any help feel
>> free to contact me
>> vishalbodiwala@xxxxxxx
>>
>> Vic
>>
>
>


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