Re: ADT may come knocking...

["tourman" <rh.campbell@xxxxxxxxxxxx>]

Chad Speer wrote:

> Well, I guess I'm thinking along the right lines.  I figured they may
> try to intimidate me into assuming or extending the contract.  Not
> gonna happen.  :-)

RHC: Well, "intimidate" might be a bit strong, but they WILL try to
persuade you to sign a long term contract.( for business reasons why,
see my site on the page entitled "contracts" if you're interested).
>
>  I've kept my home systems relatively simple and had no false alarms.
> I'm no pro, but it amazes me that we can have so many false alarms
> without so much as a sign of interest from ADT.  I understand there may
> be some tweaking on sensor placement or settings, but we even have a
> surface mount door contact that opens because a change in air pressure
> pulls the door tight against the jambs.  I guess they didn't do a
> jiggle test.  :-)  I haven't pushed the issue with their support people
> because I knew we'd be yanking their panel soon.

RHC: Its quite common when doors go out of adjustment (new house
settling or what have you), that door contact gaps will exceed their
built in limits. Use of wide gap contacts and rare earth magnets will
normally solve (or better, prevent that from day one) unless it becomes
extreme. It's nomrally an easy fix by simply adjusting the strike on
your door...

Bottom line, find a dealer who you feel will actually CARE. There are a
lot of fine large companies too, but the nature and sheer size of big
business usually doesn't allow for any sort of personal or customized
level of service.  Whoever you deal with, make sure you are comfortable
with the level of warranty and service they will provide and
especially, it's timeliness. There are three rules in real estate
sales.."location, location, and location". I think there should be a
corresponding triplicate set of rules in the security
business..."service, service and service". Any company that forgets
after sales service does so at their peril (long term contract or
not)...

R.H.Campbell
www.homemetal.com