Re: More VOIP/Digital Voice

["Jim Rojas" <jrojas@xxxxxxxxxxxx>]

Try adding DDD in front of all phone numbers.

I have found that VoIP voice mail pulses can hinder it at times.

Jim Rojas




"J Barnes" <trishnjames@xxxxxxxxxxx> wrote in message
news:ZdudnZSSPpnSYu3YnZ2dnUVZ_q2dnZ2d@xxxxxxxxxxxxxx
>I just went on a service call today,  customer has VoIP and a DSC Power
>832. It will report sometimes and other times it will not.  It is using
>contact id for its reports.  I am going to try 4+2 monday and see if the
>problem clears up.  If not I will sell him on our AES network.
>
> James B
>
>
>
> "secure15" <secure15@xxxxxxxxxxxxx> wrote in message
> news:OF6ch.101$Tl1.13@xxxxxxxxxxxxxxx
>> Jim wrote:
>>> Jim Rojas wrote:
>>>> I have Vonage VoIP service, and I am actually able to download many
>>>> different panels with minor problems.
>>>>
>>>> Jim Rojas
>>>>
>>>>
>>>>
>>> In my area, Cablevision VoIP is working with Napco panels and (feedback
>>> from others) most other newer panels. I haven't experienced it first
>>> hand, but in my area, Vonage doesn't work reliably. The reason given by
>>> Cablevision (true or not?) is that the allocation of bandwidth for
>>> "their" VoIP is an exclusive amount of bandwidth, set aside especially
>>> for their phone service. When other service companys use their cable,
>>> they are not given access to Cablevisons "exclusive" VoIP  bandwidth
>>> and are relagated to a less stable area of the spectrum. Feedback seems
>>> to verify their claim so far. Downloading on Cablevision works most of
>>> the time but sometimes you have to try multiple times before you can
>>> make a good connection. Sometimes multiple "trys"  are required to
>>> up/download a section. Definitely more time consuming than Pots.
>>>
>>> One of the things that I couldn't have forseen, was that Napco has a
>>> feature that allows you to choose "Touch tone dialing with Rotary back
>>> up" for dialing mode, which I've been programing in my panels for
>>> years. Now I have to change the programing of every panel that converts
>>> to VoIP to "Touch Tone Only" otherwise they'll only get one shot at
>>> reporting.
>>>
>>> But, Oh well, it's a  service call and I can educate them first hand on
>>> the downside of VoIP and also get a chance to up-sell them on a backup
>>> system
>>>
>>> Also, after a bad start on Cablevisions part and thousands of enduser
>>> complaints regarding their ignorance and complete disregard of alarm
>>> communication wiring, we set up a working relationship with Cablevison.
>>> We trained their "trainers" and set them up with demos of lots of older
>>> communicators along with examples and explanations of line seizure and
>>> RJ31X wiring. Every Cablevision VoIP installer goes through the
>>> training and I have to say that after the intial turmoil they caused,
>>> the complaints have dropped to a bear minimum. They're not perfect, but
>>> they're obviously trying hard. Now, when someone calls for a switch to
>>> VoIP, they are asked if they have an alarm system and part of their
>>> installation, is to have the end user send a signal to central after
>>> the switch.
>>>
>>> Is anyone having a problem with any particular Manufacturers alarm
>>> panel ????? .
>>>
>> Hi Jim,
>> Cablevision works great with Napco in Port Jeff Station, but won't work
>> for shit in Commack (napco too).
>> Mike
>
>