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Re: More VOIP/Digital Voice



Jim wrote:
> Jim Rojas wrote:
>> I have Vonage VoIP service, and I am actually able to download many
>> different panels with minor problems.
>>
>> Jim Rojas
>>
>>
>>
> In my area, Cablevision VoIP is working with Napco panels and (feedback
> from others) most other newer panels. I haven't experienced it first
> hand, but in my area, Vonage doesn't work reliably. The reason given by
> Cablevision (true or not?) is that the allocation of bandwidth for
> "their" VoIP is an exclusive amount of bandwidth, set aside especially
> for their phone service. When other service companys use their cable,
> they are not given access to Cablevisons "exclusive" VoIP  bandwidth
> and are relagated to a less stable area of the spectrum. Feedback seems
> to verify their claim so far. Downloading on Cablevision works most of
> the time but sometimes you have to try multiple times before you can
> make a good connection. Sometimes multiple "trys"  are required to
> up/download a section. Definitely more time consuming than Pots.
>
> One of the things that I couldn't have forseen, was that Napco has a
> feature that allows you to choose "Touch tone dialing with Rotary back
> up" for dialing mode, which I've been programing in my panels for
> years. Now I have to change the programing of every panel that converts
> to VoIP to "Touch Tone Only" otherwise they'll only get one shot at
> reporting.
>
> But, Oh well, it's a  service call and I can educate them first hand on
> the downside of VoIP and also get a chance to up-sell them on a backup
> system
>
> Also, after a bad start on Cablevisions part and thousands of enduser
> complaints regarding their ignorance and complete disregard of alarm
> communication wiring, we set up a working relationship with Cablevison.
> We trained their "trainers" and set them up with demos of lots of older
> communicators along with examples and explanations of line seizure and
> RJ31X wiring. Every Cablevision VoIP installer goes through the
> training and I have to say that after the intial turmoil they caused,
> the complaints have dropped to a bear minimum. They're not perfect, but
> they're obviously trying hard. Now, when someone calls for a switch to
> VoIP, they are asked if they have an alarm system and part of their
> installation, is to have the end user send a signal to central after
> the switch.
>
> Is anyone having a problem with any particular Manufacturers alarm
> panel ?????
>
> .
>
Hi Jim,
Cablevision works great with Napco in Port Jeff Station, but won't work
for shit in Commack (napco too).
Mike


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