Re: More VOIP/Digital Voice

["Jim" <alarminex@xxxxxxx>]

Jim Rojas wrote:
> I have Vonage VoIP service, and I am actually able to download many
> different panels with minor problems.
>
> Jim Rojas
>
>
>
In my area, Cablevision VoIP is working with Napco panels and (feedback
from others) most other newer panels. I haven't experienced it first
hand, but in my area, Vonage doesn't work reliably. The reason given by
Cablevision (true or not?) is that the allocation of bandwidth for
"their" VoIP is an exclusive amount of bandwidth, set aside especially
for their phone service. When other service companys use their cable,
they are not given access to Cablevisons "exclusive" VoIP  bandwidth
and are relagated to a less stable area of the spectrum. Feedback seems
to verify their claim so far. Downloading on Cablevision works most of
the time but sometimes you have to try multiple times before you can
make a good connection. Sometimes multiple "trys"  are required to
up/download a section. Definitely more time consuming than Pots.

One of the things that I couldn't have forseen, was that Napco has a
feature that allows you to choose "Touch tone dialing with Rotary back
up" for dialing mode, which I've been programing in my panels for
years. Now I have to change the programing of every panel that converts
to VoIP to "Touch Tone Only" otherwise they'll only get one shot at
reporting.

But, Oh well, it's a  service call and I can educate them first hand on
the downside of VoIP and also get a chance to up-sell them on a backup
system

Also, after a bad start on Cablevisions part and thousands of enduser
complaints regarding their ignorance and complete disregard of alarm
communication wiring, we set up a working relationship with Cablevison.
We trained their "trainers" and set them up with demos of lots of older
communicators along with examples and explanations of line seizure and
RJ31X wiring. Every Cablevision VoIP installer goes through the
training and I have to say that after the intial turmoil they caused,
the complaints have dropped to a bear minimum. They're not perfect, but
they're obviously trying hard. Now, when someone calls for a switch to
VoIP, they are asked if they have an alarm system and part of their
installation, is to have the end user send a signal to central after
the switch.

Is anyone having a problem with any particular Manufacturers alarm
panel ?????

.