Re: More VOIP/Digital Voice

["J Barnes" <trishnjames@xxxxxxxxxxx>]

I just went on a service call today,  customer has VoIP and a DSC Power 832.
It will report sometimes and other times it will not.  It is using contact
id for its reports.  I am going to try 4+2 monday and see if the problem
clears up.  If not I will sell him on our AES network.

James B



"secure15" <secure15@xxxxxxxxxxxxx> wrote in message
news:OF6ch.101$Tl1.13@xxxxxxxxxxxxxxx
> Jim wrote:
>> Jim Rojas wrote:
>>> I have Vonage VoIP service, and I am actually able to download many
>>> different panels with minor problems.
>>>
>>> Jim Rojas
>>>
>>>
>>>
>> In my area, Cablevision VoIP is working with Napco panels and (feedback
>> from others) most other newer panels. I haven't experienced it first
>> hand, but in my area, Vonage doesn't work reliably. The reason given by
>> Cablevision (true or not?) is that the allocation of bandwidth for
>> "their" VoIP is an exclusive amount of bandwidth, set aside especially
>> for their phone service. When other service companys use their cable,
>> they are not given access to Cablevisons "exclusive" VoIP  bandwidth
>> and are relagated to a less stable area of the spectrum. Feedback seems
>> to verify their claim so far. Downloading on Cablevision works most of
>> the time but sometimes you have to try multiple times before you can
>> make a good connection. Sometimes multiple "trys"  are required to
>> up/download a section. Definitely more time consuming than Pots.
>>
>> One of the things that I couldn't have forseen, was that Napco has a
>> feature that allows you to choose "Touch tone dialing with Rotary back
>> up" for dialing mode, which I've been programing in my panels for
>> years. Now I have to change the programing of every panel that converts
>> to VoIP to "Touch Tone Only" otherwise they'll only get one shot at
>> reporting.
>>
>> But, Oh well, it's a  service call and I can educate them first hand on
>> the downside of VoIP and also get a chance to up-sell them on a backup
>> system
>>
>> Also, after a bad start on Cablevisions part and thousands of enduser
>> complaints regarding their ignorance and complete disregard of alarm
>> communication wiring, we set up a working relationship with Cablevison.
>> We trained their "trainers" and set them up with demos of lots of older
>> communicators along with examples and explanations of line seizure and
>> RJ31X wiring. Every Cablevision VoIP installer goes through the
>> training and I have to say that after the intial turmoil they caused,
>> the complaints have dropped to a bear minimum. They're not perfect, but
>> they're obviously trying hard. Now, when someone calls for a switch to
>> VoIP, they are asked if they have an alarm system and part of their
>> installation, is to have the end user send a signal to central after
>> the switch.
>>
>> Is anyone having a problem with any particular Manufacturers alarm
>> panel ????? .
>>
> Hi Jim,
> Cablevision works great with Napco in Port Jeff Station, but won't work
> for shit in Commack (napco too).
> Mike