Re: Take Over Practices

["Everywhere Man" <alarminstall@xxxxxxx>]

Donuts = Customer retention

Send me some CCTV info.

Stanley Barthfarkle wrote:
> > Thanks Bob,
> > Apparently Stanley doesn't seem to value his business very much.
> > Let them go. Yeah, so they can do it to you or some other guy again!
> > Great way to keep your business prospering!
>
>
> I never lost a customer who wasn't moving. I did lose a couple of elderly
> folks who died, but always managed to get the new homeowner to sign with us.
> I kept my customers with first rate personal service, charging a fair price,
> and not making them sign long-term agreements that were in my best interest
> instead of theirs. I sell what folks need, explain how it works, and why the
> "free" or "discounted" stuff isn't so attractive. I promised upfront to keep
> their business with outstanding design, user-friendly and effective,
> reliable systems, and VERY fast response to system problems. I kept my end
> of the bargain, and they kept theirs.
>
> Of course, my customer base was upper-middle and upper income folks, so the
> ADT's and other resi "pushers" weren't much more than extra confetti in my
> customer's shredders. There are very few ADT signs in exclusive
> neighborhoods.
>
> For the record, if any of my customers was/is (I sell wholesale CCTV
> equipment to installation companies now) of the mindset that they would
> seriously consider a "giveaway" system, I would not want that customer. That
> type will cause collection headaches and is only loyal to whatever this
> month's special is, value and service be damned.