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Monitoring station response time

Subject: Monitoring station response time
From: Warren <warrens@xxxxxxxxxxxxxxxxxxxxxxx>
Date: Sat, 24 Sep 2005 12:13:36 GMT
Newsgroups: alt.security.alarms

This morning I my alarm system was triggered.  Fortunately it was a
false alarm, no damage or injury occurred.

I checked on my watch as the alarm system released the phone line and
then waited for a phone call from the monitoring station.  It took 3
minutes and 18 seconds for the phone to ring.

Their excuse for the delay is that they were busy.

What is considered a maximum acceptable response time when phoning a
residence following an alarm?

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