Re: Monitoring station response time

[Warren <warrens@xxxxxxxxxxxxxxxxxxxxxxx>]

The issue will be resolved shortly.

My alarm company contacted the monitoring station for a written report
of the incident.  Their timing shows roughly 3 1/2 minutes response time
before phoning my residence.  This is the second time this month in as
many alarm calls that response time has been excessive.

The alarm company has agreed to transfer the account to another local
monitoring station.  I've heard nothing but good reports about the
station and feel this is the best approach to restore my confidence in
the system.

The owner is out of town for two nights, but has left instructions at
the office to have the paperwork ready by Wednesday.  At that time he
will get in touch to give me the new phone numbers and account number.



Warren wrote:
> This morning I my alarm system was triggered.  Fortunately it was a
> false alarm, no damage or injury occurred.
>
> I checked on my watch as the alarm system released the phone line and
> then waited for a phone call from the monitoring station.  It took 3
> minutes and 18 seconds for the phone to ring.
>
> Their excuse for the delay is that they were busy.
>
> What is considered a maximum acceptable response time when phoning a
> residence following an alarm?
>