Re: FCI 7100

[manny <makusafe@xxxxxxx>]

"Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in
nsPTe.349$3B2.24@trnddc02:">news:nsPTe.349$3B2.24@trnddc02:

> How the hell does FCI get away with this?  Any other manufacturer
> would probably lose their UL Listing for lesser reasons.
>
> Though I am not an FCI dealer...we weren't too far off from what the
> gentleman described his problems were. If you are correct, then the
> manufacturer is totally responsible, and should overnight a new panel
> to remedy the situation quickly. If they fail to comply, contact UL
> and document everything.
>
> Jim Rojas
>
>
>
> "manny" <makusafe@xxxxxxx> wrote in message
> news:Xns96CB6C639E58makusafemsncom@xxxxxxxxxxxxxxxxx
>> None of these people no the problem, as none of the are dealers for
>> FCI, I have been dealing with this issue for almost two years, some
>> panels just lock up with a comm error, the problem is with the dialer
>> part of the Panel,
>>
>> The FCI 7100 has a seriuos problems with firmware, when using the
>> built in DACT. Check to see what revision you running, the latest
>> release is 6.3 for
>> the main eprom.
>> I recommend you get the dealer to replace the Panel or upgrade you
>> revision
>> to 6.3
>
>
>

They have a solution is call Advance replacement, or upgrade to latest
firmware. I think his rep is jerking him around by trying to charge him for
the service calls, I would contact the owner of that company and raise
hell.