Re: Magnum Alert 900 and Touch Tone Dialing

["Bob Worthy" <securinc@xxxxxxxxxxxxx>]

I agree on the VOIP thing. If a customer chooses to go that direction, they
still have a contract that says they shall provide a phone line. What I was
refering to was the panel, chip situation. Alot to companies buy accounts
that they can monitor but cannot support the system. That is why I ask if
they were just a monitoring company or a service company as well. If he has
just a monitoring contract that is one thing, however if the monitoring is
based on servicing the system as well that could be another.

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9th0f.13$QQ.516@xxxxxxxxxxxxxxxxxx
> Aside from the VoIP un-reliablility issue.
>
> Why would you think that the client had reasonable cause to breech a
> contract, when the client changed something after the fact which causes
the
> alarm to not function properly? Granted a reasonable alarmco will try to
> make accomodations, but think about it...I rip my phone line out of my
house
> so the alarm can't contact the CS...that's not a valid reason to claim the
> alarmco is not servicing me and terminate the agreement.
>
>
>
> "Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
> news:qLf0f.5912$ff7.348@xxxxxxxxxxxxxxxxxxxxxxxxx
> |
> | "Mike" <forest_test@xxxxxxxxxx> wrote in message
> | news:1128357537.667960.324450@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> | > I have a Magnum Alert 900 system in my house and just switched to
> | > Voice-Over-IP service through Optimum Voice (Cablevision).  The system
> | > will no longer call the central office.  After some testing I found
out
> | > that the alarm box is set for pulse dialing.  The VOIP service that I
> | > have will not place a pulse call.  Can this system be switched to
touch
> | > tone dialing and if so how?  I tried calling the alarm company and
> | > getting someone on the phone who knows what they are talking about is
> | > difficult.
> | >
> | > Any help would be appreciated.  Thanks in advance.
> |
> | Is this alarm company strictly a monitoring company or do they have
local
> | service representation? If so, they should be able to support your
system.
> | My advice would be to go back to them and get a bottom line answer. If
> they
> | cannot support your system, they cannot hold you to any agreement and
then
> | find someone who can support it. Your situation needs to be addressed by
a
> | service technician with the proper tools. Secondly, consider keeping a
> | basic, no frills regular phone line. There are to many questions about
the
> | reliability of VOIP, when there are security issues, such as power
> outages,
> | loss of cable service, phone line configurations, modem relocation, the
> VOIP
> | provider periodically downloading new formats and possibly even not
being
> | able to connect to the real "911" emergeny service. When you loose
cable,
> | you will loose telephone, but what the heck, you have a cell so it isn't
a
> | big deal, right? Well, you have lost your security, possibly fire, if
you
> | have smokes attached and medical if there is an elderly person that
might
> | need it. Cable is the last to get back on line in any kind of diaster.
> Read
> | your agreement with the provider and notice all of what they are **not**
> | responsible for, including your security requirements. All I can
invision,
> | when these things pop up, is a bunch of guys sitting around with some
new
> | found technology and all of a sudden six new companys are formed and no
> one
> | has considered any of the down sides prior to offering it to the public.
I
> | have yet to see this marketed properly, but they sure spent some money
on
> | the small printed disclaimers to protect themselves against all that
isn't
> | said upfront in their advertising ie: loss of commuication or emergency
> | service. Keep a land line.
> |
> |
> |
> |
>
>