Re: Firelite MS5024UD

["Jim" <alarminex@xxxxxxx>]

Bob La Londe wrote:
> I forwardew Marks Comments to the Firelite tech I have been dealing with
> last night.  So far no repsonse this morning.
>
> How ever his last messenge the day before yesterday said.
>
> "When a panel locks up, or if the lines stay latched or always on, it is
> usually due to a non-UL listed receiver compatible with our panels. It is
> quite common."
>
> --

WHATTTTT??????

What panel have you EVER heard of that will lock up if it can't
communicate with the reciever? If it can't communicate, it hangs up and
tries again. JEEEEEEZ. Suppose this system was in an unoccupied
building? Duuuuh, it's just going to stay locked up until somebody
happens to notice it? How many service calls does it take to fix it?
Who pays for them?    Firelite?

I'd tell them it's damn well time that they do something about it and
to get back to me when they do, so I can start buying their panels
again.

Then you can add, very politely, that you're going to help them in
their efforts by putting the word out on the various Internet trade
groups, that you participate in and at your alarm association meetings,
on a regular basis.


If you wanted to carry it further, you can write a letter to Firelite
president, outlining the problem, quoting the converstation and/or with
copies of e-mail messages, asking how they are going to address this
problem. Any referral to the problem in their reply will be an
acknowlegement that it exits.


After receipt, send a copy of the correspondence to the local and State
Fire Marshal, Underwriters and any of the other agencies that are on
Firelites approval list, with your comments on the problem, and CC a
copy to Firelite. The results won't be quick, but it will eventually be
corrected.

As long as no one complains and the panel has been listed and approved,
all Firelite has to do is keep putting it off with comments such as you
recieved.