Question on DLS software

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

I tried to upload a version 2 DSC Power 832 (5010) this morning, and got a
response that is becoming far too common when trying to use DLS sofware. I
am using the latest DSC modem, and a clear line. The panel connected OK, and
then tried to handshake and gave me a "cannot identify panel" crap ! I have
tried to connect with two different computers, both with the latest drivers
installed, and also used the "auto identify" feature as well on both
computers, but to no avail. I tried going in through the event log, which
sometimes works, but this time,nothing works.

It seems I have to make another needless service call because of DSC crappy
software !! Can anyone suggest why this bulls*it might be happening and if
there is anything my end that I can do to resolve it prior to making a
service call.

Cripes, I don't need this mickey mouse software crap....Mark, any ideas ?

RHC