Re: NiCE what Honeywell/Ademco has done

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

I'm not surprised at that sort of response from Paradox. They are not so big
that they've forgotten who their customers really are. And, they haven't
sold out to the large mass marketers either. And rumour has it they told ADT
where to go some years ago.......

BTW, Montreal is a beautiful city, full of French culture, fine restaurants,
beautiful women, and generally friendly people. You can walk the streets at
night without taking your life in your hands as well. No....Detroit and
Chicago are far more "godforsaken" when it comes right down to it.....

RHC

"Matt Ion" <soundy@xxxxxxxxxxxxxxx> wrote in message
news:BrMdf.497194$1i.409739@xxxxxxxxxxx
> R.H.Campbell wrote:
>> Kind of a loaded question ! Everyone will recommend the panels they have
>> either standardized on, and know best, me included. But if you're looking
>> for suggestions, I have had superb luck with Paradox panels, both the
>> older ones and the newer ones. And their tech support is excellent by any
>> standards. They aren't in India or some other godforsaken place; they are
>> in Montreal, Canada.
>
> And Montreal isn't a godforsaken place?? ;)
>
> I personally like Paradox as well.  I've found their panels the easiest to
> program of the few I've worked with (DSC are about the worst).
>
> Their sales people have also been amazing for me.  When my regular
> wholesaler (who shall remain nameless) told me Paradox no longer has
> available the 'relay' version of their Paradome sensor (the one with
> normally-open contacts), Paradox gave me the proper part number and
> assured me they still made them... when the wholesaler FINALLY managed to
> find a listing for the part on some loose sheet of paper (it's STILL not
> listed in their computers), they still insisted it must be no longer made,
> but after I forwarded them the email from Paradox, finally figured out
> that I'd need to place a minimum order for 300 units (I really only needed
> one, for a special project).
>
> Finally when I asked Paradox either to suggest another dealer who WOULD
> sell me just one, or to sell me one directly, or even just provide
> schematics so I could modify the one I had, they apologized for the
> difficulty I had in finding the unit and promised to send me one
> directly... for free.  When the box arrived... they'd sent me five.
>
> Not a big deal to them, I'm sure - our cost on them is normally around
> $25-$30, and to Paradox they're probably worth about $10.  For $50 they
> bought themselves a LOT of goodwill.
>
>
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