Re: NiCE what Honeywell/Ademco has done

[Matt Ion <soundy@xxxxxxxxxxxxxxx>]

R.H.Campbell wrote:
> Kind of a loaded question ! Everyone will recommend the panels they have
> either standardized on, and know best, me included. But if you're looking
> for suggestions, I have had superb luck with Paradox panels, both the older
> ones and the newer ones. And their tech support is excellent by any
> standards. They aren't in India or some other godforsaken place; they are in
> Montreal, Canada.

And Montreal isn't a godforsaken place?? ;)

I personally like Paradox as well.  I've found their panels the easiest
to program of the few I've worked with (DSC are about the worst).

Their sales people have also been amazing for me.  When my regular
wholesaler (who shall remain nameless) told me Paradox no longer has
available the 'relay' version of their Paradome sensor (the one with
normally-open contacts), Paradox gave me the proper part number and
assured me they still made them... when the wholesaler FINALLY managed
to find a listing for the part on some loose sheet of paper (it's STILL
not listed in their computers), they still insisted it must be no longer
made, but after I forwarded them the email from Paradox, finally figured
out that I'd need to place a minimum order for 300 units (I really only
needed one, for a special project).

Finally when I asked Paradox either to suggest another dealer who WOULD
sell me just one, or to sell me one directly, or even just provide
schematics so I could modify the one I had, they apologized for the
difficulty I had in finding the unit and promised to send me one
directly... for free.  When the box arrived... they'd sent me five.

Not a big deal to them, I'm sure - our cost on them is normally around
$25-$30, and to Paradox they're probably worth about $10.  For $50 they
bought themselves a LOT of goodwill.


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