Re: Help needed with programming for DSC PC2530

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

No , my experiences reflect your own somewhat. I have yet to come up against
a board that has been locked by ADT for any reason. In all the many
takeovers I do, none of the boards have been locked. As far as whether ADT
will dial in and change the installer code, I have no knowledge of whether
they will or won't.

By the time the customer comes to me, he has no desire to even talk to them
anymore....

RHC

"Frank Olson" <feolson@xxxxxxxxxx> wrote in message
news:LdUge.1328976$6l.926958@xxxxxxxxxxx
>
> "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
> news:A7ednZ67PoEXYh7fRVn-sA@xxxxxxxxxxxxx
>> Have you actually asked ADT for assistance in this regard ? The installer
>> code and lockout code are two different things. It is normal for any
>> company to change the installer code, and this code will go back to
>> factory installer code for your model panel once defaulted. However, if
>> the board is locked, it won't default back to factory specs and is
>> essentially worthless. Jim Rojas on this newsgroup can assist you in this
>> regard in unlocking your board.
>>
>> As much as I dislike ADT and all of their practices, it is my experience
>> that they don't normally lock boards. So a call to them may be all you
>> need to get the panel installer code reset.
>>
>> R.H.Campbell
>> Home Security Metal Products
>> Ottawa, Ontario, Canada
>> www.homemetal.com
>
>
> Your experiences with ADT aren't mine.  In fact they're about 180 degrees
> around...  ADT has never failed to default the installer code on a system
> the customer has purchased (or has bought out at the end of the contract
> term).  We weren't dealers for them but they have on a number of occasions
> used our services when it comes to hooking up fire alarm panels for
> monitoring.  This often necessitates being able to program their panels
> and download them on occasion.
>