Re: Spectra

["Paul" <someones-father-@xxxxxxxxxxx>]

The distributor in Austraila told me that not even they can do a reset if
installer lockout has been programmed.

The customer had to buy a new Pcb and throw the old one away.

Paul

"Frank Olson" <feolson@xxxxxxxxxx> wrote in message
news:hDAse.17319$El.12292@xxxxxxxxxxx
>
> "Paul" <someones-father-@xxxxxxxxxxx> wrote in message
> news:Dexre.16305$F7.7237@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>    Hi there
>>
>> Anyone have any dealings with the Spectra, 1728 panels (Paradox)
>>
>> Ive recently tried to take one over (existing client in a new house) and
>> its been locked out. (installer locked) which cant be defaulted by the
>> normal method. This is fine, but ive been told by tech help that even the
>> suppliers cant default the panel and we will have to replace the pcb (Im
>> in Australia by the way)
>>
>> Surely Paradox would do something dumb like have no back door into their
>> systems. Even if we have to pay an unlocking fee. Replacing the pcb seems
>> a bit stupid to me.
>
>
> There is no "back door" to a locked-out Paradox panel other than a
> hardware reset which only a favoured few know how to do.  In Canada those
> are "Action Jackson", and Bob Campbell.  In the US, it's Jim Rojas.  (Of
> course there's always the manufacturer as well).  In Austrailia, I'd
> suggest talking things over with your local Paradox rep.  I'm sure they
> must provide a similar service "down under" somewhere...  :-))
>