Re: Spectra

["Frank Olson" <feolson@xxxxxxxxxx>]

"Paul" <someones-father-@xxxxxxxxxxx> wrote in message
news:Dexre.16305$F7.7237@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>    Hi there
>
> Anyone have any dealings with the Spectra, 1728 panels (Paradox)
>
> Ive recently tried to take one over (existing client in a new house) and
> its been locked out. (installer locked) which cant be defaulted by the
> normal method. This is fine, but ive been told by tech help that even the
> suppliers cant default the panel and we will have to replace the pcb (Im
> in Australia by the way)
>
> Surely Paradox would do something dumb like have no back door into their
> systems. Even if we have to pay an unlocking fee. Replacing the pcb seems
> a bit stupid to me.


There is no "back door" to a locked-out Paradox panel other than a hardware
reset which only a favoured few know how to do.  In Canada those are "Action
Jackson", and Bob Campbell.  In the US, it's Jim Rojas.  (Of course there's
always the manufacturer as well).  In Austrailia, I'd suggest talking things
over with your local Paradox rep.  I'm sure they must provide a similar
service "down under" somewhere...  :-))