Re: 5010 and 5280tc problem

["Frank Olson" <feolson@xxxxxxxxxx>]

"mail" <Not@xxxxxxxxx> wrote in message
news:lFuue.108422$VH2.12159@xxxxxxxxxxxxxxxxxxxxxxxxxx
>I am trying to figure out a problem that won't go away.
>
> Setup.
>
> DSC 5010 Latest version
> DSC 5280TC V 3.02
> DSC EM500 Thermostats (2)
> Several x10 controls to control lights
>
> The 5280tc is used by a european customer to check on his home here.
>
> The problem is the numeral 3 willl not work on this system at all.
>
> Tech support has been contacted, they said defective 5280tc. Replaced it
> twice.
>
> Reprogrammed it from default several times and downloaded it from blank
> and
> setup templates. From inside the residence it will answer the access and
> it recognizes
> the 3. But from a outside line, hard phone or cell and we have tried many,
> we can
> not get it to recognized the 3. Every number works but the 3.
>
> Any suggestions as this is hardcoded and cannot be changed to a different
> number
> to control the thermostats.
>
> TJ


If you're trying to access a US based system from a European based
telephone, there might be a subtle difference in tone for the numeral "3".
About six years ago, a client of mine was in London (England) and tried to
access his Ademco panel over a friend's cell phone.  He couldn't do it and
Admeco Tech Support at the time put it down to incompatible tone
frequencies.  The way to help your client would be to purchase the
international version of the 5280 and piggy-back both together.  Give him a
switch (double pole/single throw) and allow him to select which 5280 is
active by switching to either "US" or "European" version.