Re: 5010 and 5280tc problem

["mail" <Not@xxxxxxxxx>]

That sounds like a good idea,
I will suggest that
and see what happens.

Thanks


"Frank Olson" <feolson@xxxxxxxxxx> wrote in message
news:3ilve.1798596$Xk.1524482@xxxxxxxxxxx
>
> "mail" <Not@xxxxxxxxx> wrote in message
> news:lFuue.108422$VH2.12159@xxxxxxxxxxxxxxxxxxxxxxxxxx
>>I am trying to figure out a problem that won't go away.
>>
>> Setup.
>>
>> DSC 5010 Latest version
>> DSC 5280TC V 3.02
>> DSC EM500 Thermostats (2)
>> Several x10 controls to control lights
>>
>> The 5280tc is used by a european customer to check on his home here.
>>
>> The problem is the numeral 3 willl not work on this system at all.
>>
>> Tech support has been contacted, they said defective 5280tc. Replaced it
>> twice.
>>
>> Reprogrammed it from default several times and downloaded it from blank
>> and
>> setup templates. From inside the residence it will answer the access and
>> it recognizes
>> the 3. But from a outside line, hard phone or cell and we have tried
>> many, we can
>> not get it to recognized the 3. Every number works but the 3.
>>
>> Any suggestions as this is hardcoded and cannot be changed to a different
>> number
>> to control the thermostats.
>>
>> TJ
>
>
> If you're trying to access a US based system from a European based
> telephone, there might be a subtle difference in tone for the numeral "3".
> About six years ago, a client of mine was in London (England) and tried to
> access his Ademco panel over a friend's cell phone.  He couldn't do it and
> Admeco Tech Support at the time put it down to incompatible tone
> frequencies.  The way to help your client would be to purchase the
> international version of the 5280 and piggy-back both together.  Give him
> a switch (double pole/single throw) and allow him to select which 5280 is
> active by switching to either "US" or "European" version.
>