Re: Ots 2:00 AM and the alarm is going off.

["Doug L" <vssdoug@xxxxxxx>]

You're welcome to all of my service contracts like that

Doug L

--

"Paul Ekins" <pmekins@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:0t7nf.3259$n95.1982@xxxxxxxxxxxxxxxxxxxxxxx
>I have a few local companies like that here. It is a great way to loose
>business as I have picked up a few of their service contracts like that.
>
>
> --
> Paul Ekins
>
>
> paul@xxxxxxxxxxxxxxxx
> www.lincsecure.co.uk
>
>
> "Nomen Nescio" <nobody@xxxxxxxxx> wrote in message
> news:ae37cad77cb104e9f9e73f2eb04730e4@xxxxxxxxxxxx
>> Bob La Londe said:
>>
>>>You can hear the siren going in the background.  They have no code for
>>>the
>>>alarm system.
>>>They are not wiling to pay for a service call to come out to the site to
>>>and help them out.
>>>
>>>What do you do?
>>
>> I think the question to ask is, what would ADT do in a case like this?
>> :-)
>>
>> "Hello, ADT"
>>
>> "Your alarm's going off and I want you to come turn it off."
>>
>> (checking the computer) "I'm sorry, ma'am, we can't find a record of your
>> system."
>>
>> "You installed it about nine years ago for the people who built this
>> house.
>> Now come turn it off!"
>>
>> "Well, maybe that was one of our authorized dealers.  Have you checkd the
>> fine print in your contract for the name of the installing company?"
>>
>> "Contract?  We don't have any contract.  Just come turn it off, or I'll
>> rip
>> your alarm off the wall!"
>>
>> "I'm sorry, but we can't service your alarm unless you have a contract
>> with
>> us.  I can schedule an appointment with a sales representative for next
>> Thursday.  Would morning or afternoon be better for you?"
>>
>> "A sales representative?  What do I need a sales representative for?"
>>
>> "Your sales representative will set up your ADT account and give you your
>> account number.  Once you have your account number, you can call us back
>> and schedule a service call."
>>
>> "But I need service right now!"
>>
>> "I'm sorry, but these procedures are for your own protection."
>>
>> "I swear I'll never do business with ADT again!"
>>
>> "You're not doing business with us now.  Thank you for calling ADT!"
>>
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