Re: Ots 2:00 AM and the alarm is going off.

["Paul Ekins" <pmekins@xxxxxxxxxxxxxxxxxxxx>]

I have a few local companies like that here. It is a great way to loose
business as I have picked up a few of their service contracts like that.


--
Paul Ekins


paul@xxxxxxxxxxxxxxxx
www.lincsecure.co.uk


"Nomen Nescio" <nobody@xxxxxxxxx> wrote in message
news:ae37cad77cb104e9f9e73f2eb04730e4@xxxxxxxxxxxx
> Bob La Londe said:
>
>>You can hear the siren going in the background.  They have no code for the
>>alarm system.
>>They are not wiling to pay for a service call to come out to the site to
>>and help them out.
>>
>>What do you do?
>
> I think the question to ask is, what would ADT do in a case like this? :-)
>
> "Hello, ADT"
>
> "Your alarm's going off and I want you to come turn it off."
>
> (checking the computer) "I'm sorry, ma'am, we can't find a record of your
> system."
>
> "You installed it about nine years ago for the people who built this
> house.
> Now come turn it off!"
>
> "Well, maybe that was one of our authorized dealers.  Have you checkd the
> fine print in your contract for the name of the installing company?"
>
> "Contract?  We don't have any contract.  Just come turn it off, or I'll
> rip
> your alarm off the wall!"
>
> "I'm sorry, but we can't service your alarm unless you have a contract
> with
> us.  I can schedule an appointment with a sales representative for next
> Thursday.  Would morning or afternoon be better for you?"
>
> "A sales representative?  What do I need a sales representative for?"
>
> "Your sales representative will set up your ADT account and give you your
> account number.  Once you have your account number, you can call us back
> and schedule a service call."
>
> "But I need service right now!"
>
> "I'm sorry, but these procedures are for your own protection."
>
> "I swear I'll never do business with ADT again!"
>
> "You're not doing business with us now.  Thank you for calling ADT!"
>