Re: seeking Xanboo software, model xbx105

["JOhn" <barnesj@xxxxxxx>]

Thanks Jim.

I realise I have to learn when to walk away.

JOhn


"Jim" <alarminex@xxxxxxx> wrote in message
news:1123297433.329136.196130@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> JOhn wrote:
>> Apparently, its true, "You get what you pay for."
>>
>> I had a cold call regarding  twelve Xanboo camera/security systems that
>> have been  installed at a seniors condo project.   The original
>> contractor
>> has disappeared, and the clients have been left without software or
>> support.
>> Apparently Xanboo has been sold to Motorolla, and no longer supports the
>> product.
>>
> <SNIP>
>
> John, if the product is no longer supported, no dealer is going to be
> able to help them at low cost, unless they've figured out a way to pay
> their bills with magnanimity.
>
> Break the bad news to them and then offer them the best solution you
> can at a reasonable cost. If they need the system, and you tell them
> you can't help them, and walk away, someone else will eventually come
> in and sell them what they need and they'll pay the price if they
> really need the system. If you put effort into trying to beat a dead
> horse, and don't get compensated for it, that's not good business
> ...... and they *still* wont have a viable system.
>
> It's not a good situation for them, but you didn't sell them the
> original system. It's not your fault they're in a bad spot,and you
> shouldn't take responsibility for it nor bear any uncompensated cost to
> make it right. You're spending time right now that won't be paid for.
> Show them the replies you received and at the same time present them
> with your alternative. Just tell them what it is now and how you can
> make it good. If someone else comes in after you and puts in a lot of
> time and effort with no compensation, that's their problem. And that's
> exactly the kinds of jobs you want your competition to have.
>
> One of my mottos: It's better to have no customer at all then to have
> one that you're losing money on. Your time can be more profitably spent
> working on profitable jobs or soliciting those jobs. It obviously
> sounds ruthless, but, if you make a practice of getting involved with
> difficult problems with people who can't compensate you for your time,
> ...... too often ....... well .... not good for longevity of your
> business.
>
> Hmmmm, could be I've presumed too much about your situation ....... but
> I'll let it stand, ..... just in case.
>