Re: clients

["Frank Olson" <feolson@xxxxxxxxxx>]

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:YOwKe.1139$hv5.5645@xxxxxxxxxxxxxxxxxx
> <rant>
> Sheesh some people are totally annoying.
>
> This guy (I suppose you might call him a client - but not really) calls me
> last sept. he moved into a house with one of my systems in it. Told me to
> call his wife at home which I did. They were leaving tomorrow and wanted
> system monitored...ok fine...I get them all set up in CS, told her I'd
> come down tomorrow morning first thing and teach them how to use it and
> test the system. She says ok, but call me back tonight first. So I call
> her back and they say they want to wait till they get back from vacation
> to get it monitored...but would I program a code in for them...ok fine...
>
> Two months later...same scenario only he now wants a dozen references...ok
> fine...I set up permission for clients to call him. Ok here we go again.
> Can you come tomorrow...sure...my rates are xxx. for service and xxx for
> battery and whatever parts. I can come tomorrow. Oh tomorrow's no good
> we're leaving tonight. Yah right...you'll have to call me when you get
> back (it was like 9pm and they live 40 miles one way.
>
> Two MORE months go by. He calls again...we'd really like to get this set
> up...I go through all the same shit again...he says call his wife to set
> up appt...I call her like 10 x for 2 days...no answer, and no call
> backs...so I figure they blew me off again.
>
> Needless to say this scene was repeated at least 2 MORE times.
>
> Now he emails me last night...can you come tomorrow or friday morning "I
> will pay you 50 bucks plus 15 for the battery". YAH RIGHT DOOD. Not only
> am I supposed to crawl for this guy but he will dictate what he will PAY
> me? Shit.
>
> </rant>
>
> Sorry, just had to unload this one or it'd bother me all night.


This is the kind of customer you call back and apologize to...  For giving
him the wrong pricing for the area he's in.  The actual cost for the service
is "xxx + $100.00", and the cost for the battery is "xxx + $30".  Your
original price will seem to be "a deal" and he'll no doubt try to hold you
to it.  COD!!