RE: [OT] Help to set up a Virgin cable modem fro broadband access

["Paul Gordon" <paul@xxxxxxxxxxxxxxxxxxxxx>]

The other thing to be aware of is that the setup process logs your
NIC's
MAC address with the NTL servers, then only the registered MAC is
allowed access.... - thus if you perform the process on a PC, and then
subsequently install a router on the line, your access is cut off unless
you do either of:

a) rerun the setup to register the routers WAN port MAC address with NTL
b) use the MAC cloning feature that the majority of broadband routers
have, so that the router masquerades as your registered PC MAC address,
so the NTL servers know no different.

In the past I've used both NTL's standalone cable modem, and their
integrated TV Set-top-box one, and always have been able to make it work
with my chosen router. That said, I've *never* run WinME - spawn of the
devil.... However, I've also never run NTL's setup software, - as
previously mentioned, it is entirely possible to do all the necessary
setup through an NTL webpage which you *can* browse to even before this
setup process has been performed. (I believe it's pretty much the only
site that does work until after registration).

Paul G.


> -----Original Message-----
> From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf
> Of Dean Smith
> Sent: 16 August 2007 16:37
> To: UKHA Group
> Subject: Re: [ukha_d] [OT] Help to set up a Virgin cable modem fro
> broadband access
>
> I've just gone through this for my Sister. Exactly the same - PC was
> WinME so disk wouldnt work. I could see I could ping the internet but
> couldnt browse.
>
> Now the PC was screwed anyway so I rebuilt to XP. Disk still crashed
so
> eventually called the support line ;-)
>
> The line needs to be activated - they gave me an IP address that I
> could browse to....and then there was a web based activation process.
> Go through that, reboot the cable modem and away you go. My assumption
> is that this is normally handled by the install disk in the
background.
>
> Now I dont have the IP address to hand unfortunately - but for what
its
> worth ours crashed with "Error 602". So you could claim to
be using XP
> and use that excuse ;-)
>
> Dean
>
>
>
>   ----- Original Message -----
>   From: Neil Ball
>   To: ukha_d@xxxxxxx
>   Sent: Thursday, August 16, 2007 2:34 PM
>   Subject: [ukha_d] [OT] Help to set up a Virgin cable modem fro
> broadband access
>
>
>   I'm stuck trying to help my mum set up her PC to use a new Virgin
> broadband
>   connection and I live 250 miles away so we are trying to do this
over
> the
>   phone! Her PC runs Windows ME so cannot use the setup disc provided
> by
>   Virgin as it needs Windows 2000 or XP. I'm sure that the cable modem
> could
>   be used with a router but am struggling to get Virgin to confirm
> this. They
>   keep on insisting that she has to upgrade to XP and use the modem
> connected
>   directly or to buy a new computer! Are there any cable broadband
> users on
>   the list who can confirm that the modem will work with a suitable
> router? If
>   so then what are the main settings on the router (apart from user
> name &
>   password) that need to be set.
>
>   Neil B.
>
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>
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