RE: Anyone having problems with Mr Tonks (Tivo) ?

["Kevin Hawkins" <lists@xxxxxxx>]

Title: Message

    As promised Mr Tonks delivered a brand new Tivo unit to me today and collected the faulty one. So I too can add my recommendation on his service and support. My problems with contacting him seem to be caused by a phone problem at his end, I see this has been raised by another customer on the Tivo BBS but he responded as soon as he received my email.

 

    Kevin

-----Original Message-----
From: Dr John Tankard [mailto:john@xxxxxxx]
Sent: 21 March 2002 08:03
To: ukha_d@xxxxxxxSubject: RE: [ukha_d] Anyone having problems with Mr Tonks (Tivo) ?

That's a relief, I was getting worried for recommending him

-----Original Message-----
From: Kevin Hawkins [mailto:lists@xxxxxxx]
Sent: 21 March 2002 00:10
To: ukha_d@xxxxxxxCc: steve@xxxxxxxSubject: RE: [ukha_d] Anyone having problems with Mr Tonks (Tivo) ?

    Mr Tonks has been in touch with me (by email) and all appears well. He thinks he may have a problem with his phone which would tie in with what I experienced. Anyway he has arranged to collect and swap out my faulty unit so I too must say now that the service I am receiving >from

 

    Kevin

-----Original Message-----
From: Kevin Hawkins [mailto:lists@xxxxxxx]
Sent: 20 March 2002 15:51
To: UKHA Group
Cc: steve@xxxxxxxSubject: [ukha_d] Anyone having problems with Mr Tonks (Tivo) ?

    Have been trying to get in touch with Mr Tonks for a few days now re the Tivos I bought as one has gone faulty. Anyone else having problems contacting him ? His number is constantly busy and if you use ring back and eventually get through then it rings and rings and is eventually cut off, sometimes after only a few rings.....No response to today's email either although I have not in fairness given him much time as yet.

 

    Also the Tivo support line were not helpful in offering to fix the unit once they heard it had come >from directly..Surprised re this as the other feedback on this forum has been good. I'll have a try of the Tivo BBS as well.

 

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