RE: Anyone having problems with Mr Tonks (Tivo) ?

["Dr John Tankard" <john@xxxxxxx>]

Title: Message

That's a relief, I was getting worried for recommending him

-----Original Message-----
From: Kevin Hawkins [mailto:lists@xxxxxxx]
Sent: 21 March 2002 00:10
To: ukha_d@xxxxxxxCc: steve@xxxxxxxSubject: RE: [ukha_d] Anyone having problems with Mr Tonks (Tivo) ?

    Mr Tonks has been in touch with me (by email) and all appears well. He thinks he may have a problem with his phone which would tie in with what I experienced. Anyway he has arranged to collect and swap out my faulty unit so I too must say now that the service I am receiving from Mr Tonks is excellent.

 

    Kevin

-----Original Message-----
From: Kevin Hawkins [mailto:lists@xxxxxxx]
Sent: 20 March 2002 15:51
To: UKHA Group
Cc: steve@xxxxxxxSubject: [ukha_d] Anyone having problems with Mr Tonks (Tivo) ?

    Have been trying to get in touch with Mr Tonks for a few days now re the Tivos I bought as one has gone faulty. Anyone else having problems contacting him ? His number is constantly busy and if you use ring back and eventually get through then it rings and rings and is eventually cut off, sometimes after only a few rings.....No response to today's email either although I have not in fairness given him much time as yet.

 

    Also the Tivo support line were not helpful in offering to fix the unit once they heard it had come from him. They said that all unit faults should be handled via him directly..Surprised re this as the other feedback on this forum has been good. I'll have a try of the Tivo BBS as well.

 

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