Re: ot Pathetic Service BT

["Simon Coates" <ecolume@xxxxxxx>]

I recently had really bad service from BT with a new installation .
Fortunately BT have a policy of £25 per line per day for compensation
on
business lines.  I got nearly £2,000 from BT due to their numerous
cockups!
Worth the hassle in the end :o)

Simon

----- Original Message -----
From: Ian Lowe <ian@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: 20 June 2002 22:17
Subject: RE: [ukha_d] ot Pathetic Service BT


> Same here! :)
>
> I have had a mixed bag with BT engineers, probably through dealing
with a
> large cross section..
>
> Seems the older ones tend to be the best though. some of the younger
guys
> have a monstrous chip on their shoulder.
>
> for me, the real problem is the totally fractured nature of the
technical
> staff.
>
> I'm sure it makes whopping sense to have a specialist division for
soemthing
> like Highway, but I *as a customer* don't give a flying monkeys. I
want to
> phone 151 and get help, not passed around the country for a larf, and
> eventually told to phone back on a different number (but with the same
voice
> messages as 151, just to confuse you ;) )
>
> Ian.
>
> -----Original Message-----
> From: Stuart Grimshaw [mailto:stuart@xxxxxxx]
> Sent: 20 June 2002 20:51
> To: ukha_d@xxxxxxx
> Subject: Re: [ukha_d] ot Pathetic Service BT
>
>
> I'll add to that, the BT engineers who've been here are always
excellent,
> it's
> the drones on the phones that are crap.
>
> I once (and only once) had a BT engineer turn down a free brew!!!
>
> Do I win £5?
>
> On Thursday 20 June 2002 8:44 pm, Keith Doxey wrote:
> > Forgot to add.... (although I have said it before)
> >
> > ...dont ask if he would like tea or coffee....
> >
> > just "do you take milk and sugar.... and what sort of
biscuits do you
> > prefer"
>
> --
>
> Stuart Grimshaw <stuart@xxxxxxx>
> Chief Operations Officer - Football Networks LTD
>
> http://www.footballnet.com/
>
> t:07976 625221
>
>
>
>
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