RE: ot Pathetic Service BT

["Ian Lowe" <ian@xxxxxxx>]

Same here! :)

I have had a mixed bag with BT engineers, probably through dealing with a
large cross section..

Seems the older ones tend to be the best though. some of the younger guys
have a monstrous chip on their shoulder.

for me, the real problem is the totally fractured nature of the technical
staff.

I'm sure it makes whopping sense to have a specialist division for
soemthing
like Highway, but I *as a customer* don't give a flying monkeys. I want to
phone 151 and get help, not passed around the country for a larf, and
eventually told to phone back on a different number (but with the same
voice
messages as 151, just to confuse you ;) )

Ian.

-----Original Message-----
From: Stuart Grimshaw [mailto:stuart@xxxxxxx]
Sent: 20 June 2002 20:51
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] ot Pathetic Service BT


I'll add to that, the BT engineers who've been here are always excellent,
it's
the drones on the phones that are crap.

I once (and only once) had a BT engineer turn down a free brew!!!

Do I win £5?

On Thursday 20 June 2002 8:44 pm, Keith Doxey wrote:
> Forgot to add.... (although I have said it before)
>
> ...dont ask if he would like tea or coffee....
>
> just "do you take milk and sugar.... and what sort of biscuits do
you
> prefer"

--

Stuart Grimshaw <stuart@xxxxxxx>
Chief Operations Officer - Football Networks LTD

http://www.footballnet.com/

t:07976 625221




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