RE: ot Pathetic Service BT

["Keith Doxey" <lists.diyha@xxxxxxx>]

I never thought it was :-)

Keith

www.diyha.co.uk
www.kat5.tv


-----Original Message-----
From: Mark Harrison [mailto:Mark.Harrison@xxxxxxx]
Sent: 20 June 2002 20:46
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] ot Pathetic Service BT


Keith,

It wasn't a dig at you.

I come across BT in three places:

1: Residential "helpdesk" - awful
2: Field engineers - great
3: Corporate account team - OKish, but never "great"

I don't feel qualified to comment on your BT work, since I know nothing
about it :-)


Regards,

Mark

-----Original Message-----
From: Keith Doxey [mailto:lists.diyha@xxxxxxx]
Sent: 20 June 2002 20:43
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] ot Pathetic Service BT


I resemble that remark :-)

ex lineman but still polite, committed, professional, helpful and
readily
accept tea/coffee/diet coke/pizza/curry.

....and DEFINATELY still a techie :-)

Keith.




-----Original Message-----
From: Mark Harrison [mailto:Mark.Harrison@xxxxxxx]
Sent: 20 June 2002 20:25
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] ot Pathetic Service BT


Actually, I'll go along with that.

I've, without exception, found that BT _field_engineers_ are excellent.
Polite, committed, professional, and helpful.

... and generally appreciative of a cup of tea/coffee :-)

Regards,

Mark

-----Original Message-----
From: Stuart Booth [mailto:lists@xxxxxxx]
Sent: 20 June 2002 20:22
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] ot Pathetic Service BT


On Thu, 20 Jun 2002 15:16:00 +0100, "Ian Lowe"
<ian@xxxxxxx> wrote:

>My own experience is that BT wil *always* fail to meet an appointment,
and
>usually try some underhanded stunt like claiming (as in Amar's case)
that
>the appointment wasn't booked.

I've been really pleased with the service from the ISDN dept (remember
the ADSL group told me where to go, basically). The chap who did the
internal work even called me seconds after 1pm when he was due
(between 1 and 3.30pm) to say he was on his way after he'd done some
stuff at the exchange.

Took them a wee while to sort it out though, but they came through,
much to my surprise!

--
Stuart Booth
Somewhere in Buckinghamshire, England, UK

stuart@xxxxxxx

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