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RE: ot Pathetic Service BT
> A straight question Andy, and I'm not being funny about this: do any
o=
f your
> friends/family work for telewest? Having a friend on "the
inside&=
quot; is about
> the only way I have seen anyone get good service from them.
Not as far as I know.
> My own experience is that BT wil *always* fail to meet an
appointment,=
and
> usually try some underhanded stunt like claiming (as in Amar's case)
t=
hat
> the appointment wasn't booked.
Telewest have yet to fail to call me back or miss an appointment.
In<=
BR>
fact in the 4 hour timeslot they give, they've always been in the first
20 minutes.
> Telewest don't return phone calls, don't turn up, over promise and
und=
er
> deliver, all the time, every time, without fail. as regular as
clockwo=
rk, a
> "I will call you back" is a lie, an engineer's visit on
time=
(or even on on
> the same day) is as likely as six winning numbers etc etc...
See above - not my experience at all. In fact, they once turned
up
without making an appointment. That's the only mistake they've made
a=
s
it was 8am on a Saturday and they woke me up! Oh, and my Pace box
die=
d
when they installed it first time round. I was without TV for 4 days
=
(I
didn't call thinking it was my fault), and they refunded me =A35 for
the
trouble.
> NTL are, if anything, even worse.
Luckily NTL don't operate here.
> The state of Telco's in the UK is apalling. They are far and away the
=
worst
> kind of supplier to deal with.
I'll tell you if I ever move to BT ;-)
Andy
--
Building a community network for Bristol
http://consume.cyberprog.net
4x4 in town - bog brush for your teeth
NB: Alternate E-Mail - andylaurence at yahoo dot co dot uk
For more information: http://www=
.automatedhome.co.uk
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