RE: ot Pathetic Service BT

["Ian Lowe" <ian@xxxxxxx>]

A straight question Andy, and I'm not being funny about this: do any of
your
friends/family work for telewest? Having a friend on "the inside"
is about
the only way I have seen anyone get good service from them.

My own experience is that BT wil *always* fail to meet an appointment,
and
usually try some underhanded stunt like claiming (as in Amar's case)
that
the appointment wasn't booked.

Telewest don't return phone calls, don't turn up, over promise and
under
deliver, all the time, every time, without fail. as regular as clockwork,
a
"I will call you back" is a lie, an engineer's visit on time (or
even on on
the same day) is as likely as six winning numbers etc etc...

NTL are, if anything, even worse.

The state of Telco's in the UK is apalling. They are far and away the
worst
kind of supplier to deal with.

-----Original Message-----
From: Andy Laurence [mailto:andy@xxxxxxx]
Sent: 20 June 2002 14:16
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] ot Pathetic Service BT


> Depends on where you are - you could go for Telew*nk (Renowned for
their
> shite customer services) or NTHELL (also renowned for their shite
customer
> service)  :-)

I'm amazed so many people come up with this statement.  I still stand
by
the fact that Telewest has given me sterling service, both with their
products and their customer service.

Andy (satisied customer)



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