RE: ot Pathetic Service BT

["BUTLER, Tony, FM" <tony.butler@xxxxxxx>]

> They are awful picking up the phone, but you just have to call them
at
> the right time or email them, and they'll call you back.  I
always do
> the second option ;-)

The problem is that any issue I have is unlikely to happen at the
'right
time' to call them and indeed, if I want to speak to them chances are
my
internet connection is shagged (as I don't have any other service from
them)
so the second option isn't any use either :-(

Worse than them not picking up the phone is, after 45 mins of hearing
how
dedicated they are to customer services blah blah on the canned hold
line,
you end up getting through to a random call centre around the country
who
cannot help you and stick you back in the queue in the hope that, another
45
mins later, you _will_ get through to the righr people......

Tony


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