Re: NTL B******S

["Alancc" <alan.cc@xxxxxxx>]

I just had the same thing.
We changed banks in Nov, wrote to all concerned who sent out new mandates,
except you know who. When the next payment was rejected they phoned, said
they would sent out new mandates which they done, after returning these
they
said one was the wrong form so had to send another one, these were sorted
and they said Nov invoice would be added with Dec on the 30th.
On the 28th the phone is cut off, the very helpful member of staff said I
had to clear the Nov invoice on my card even though the DD was going to go
out in two days time. TWATS, I had to wait till the end of the day before
the phone was back on, next thing is I suppose they will try and charge a
reconnection fee,TWATS,TWATS, TWATS.
If BT were a viable alternative I would tell them where to stick it, they
may not have the technology but (in my experience) their customer service
is
better.

Alancc


----- Original Message -----
From: Brian G. Reynolds <brian.g.reynolds@xxxxxxx>
To: Ukha_D <ukha_d@xxxxxxx>
Sent: Thursday, January 03, 2002 4:34 PM
Subject: [ukha_d] NTL B******S


> Long RRRAAANNNTTT..........
>
> Sorry for this but I am pissed!
>
> I have just found I have had my NTL phone "cut-off"
in-coming call's only!
>
> I have spent 27 mins on hold to them (typical) only to be told they
cannot
> help me, they gave me another number which I cannot dial as I am cut
> off.....
>
> Tried 150 again, went through the menu only to be cut off again!
>
> I eventually spoke to a "temp" who was as helpful as he
could be, they
> always are, and he is going to get someone to ring me back as I have
the
> following issues:-
>
> 1 Phone cut off, direct debit problem?
> 2 CID found not activated when I was paying for it.
> 3 Broadband service I was paying for is not broadband speed, 56K.
> 4 Direct Debit mandate forms getting lost.
>
> When I took out the NTL subscription I eventually found out you have
to
> start 3(?) direct debit's going, 1 for TV & phone rental, 1 for
Cable
Modem,
> 1 for Phone calls.
>
> I was trying to set these up but they kept loosing one of them (not
uncommon
> they tell me) so I set up another one, that got lost.....this went on
for
> quite some time and meant me paying by CC whilst setting up another
DD.
> I ended up making note of dates/times and names and their comments,
still
no
> joy!
>
> I eventually spoke to a helpful lady who said why don't I go for the
"Triple
> Pack" which means 2 DD's and £15 per month cheaper! great says I,
and why
so
> much cheaper? just a better deal she says, I remember posting this at
the
> time to the group.
>
> Every one was under the impression I would be on the 56k connection
instead
> of the 256k connection but on at least 5 occasions when I asked NTL
what
> speed I was on they replied the fastest! so I thought good deal.
>
> Now it turns out I am on the slower connection speed.....bastards.....
>
> I hate dealing with these big companies, you never get to say your
piece,
> and I do not like the fact that the people you get to speak to have a
> clock/supervisor standing over them saying get onto the next
> customer......not good for them or for the paying customer!
>
> Always assuming they do ring me back, do any of you NTL subscribers
have
> anything you want to add to my list for them, I have had enough
dealing
with
> these companies and like Phil recently, I am not prepared to turn the
other
> cheek!
>
> End Rant......
> ......to be continued.
>
> B.
>
>
>
> For more information: http://www.automatedhome.co.uk
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>
>
>


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