RE: Home/Business Highway foible....

["Keith Doxey" <ukha@xxxxxxx>]

Not with mine.

Got 1 channel using ISDN for net,
used the second channel via a TA to dial each of my 3 numbers in turn and
got engaged each time.

Where were you making the call from ?

Fixed landline, mobile , something else ?

Keith

> -----Original Message-----
> From: Ian Lowe [mailto:ian@xxxxxxx]
> Sent: 24 September 2001 10:46
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] Home/Business Highway foible....
>
>
>
> That has caused us a lot of pain... :(
>
> With Highway, you can use any two channels at once, chosen from the 2
> digital and 2 analog channel availabvle in any combination. There is,
> however, a real stinker of a problem, which BT don't tell you.. :(
>
> You get 2 Analog numbers and one digital..
>
> If one of your channels is in use, the someone phones either
> analog number,
> the free channel is used, and the correct phone rings.
>
> If you are using *both* channels, and someone calls the primary analog
> number, they get the engaged tone, or bounced of to 1571 Answer
> service, as
> you would expect.
>
> *BUT* if both channels are in use, and the caller dials the second
number,
> they *DO NOT* get the engaged tone, the get *NUMBER UNOBTAINABLE*
>
> Now, if you use the second number as a business line, you can see how
this
> is not a good thing....
>
> grrr.
>
> The solution? swap the analog numbers around, so the
"personal" number is
> the one that goes unavailable.. *except* this is only available
> to Business
> Highway, so you need to swap..... etc etc.
>
> And then, BT disconnected both analog lines on Friday Morning,
> with (so far)
> no phones back.. When we phoned up to ask for progress, they killed
the
> Digital line too..
>
> and we only got that back at 8:30 this morning...
>
> Ian.
>
>
>
>
>
>
> For more information: http://www.automatedhome.co.uk
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