Home/Business Highway foible....

["Ian Lowe" <ian@xxxxxxx>]

That has caused us a lot of pain... :(

With Highway, you can use any two channels at once, chosen from the 2
digital and 2 analog channel availabvle in any combination. There is,
however, a real stinker of a problem, which BT don't tell you.. :(

You get 2 Analog numbers and one digital..

If one of your channels is in use, the someone phones either analog number,
the free channel is used, and the correct phone rings.

If you are using *both* channels, and someone calls the primary analog
number, they get the engaged tone, or bounced of to 1571 Answer service, as
you would expect.

*BUT* if both channels are in use, and the caller dials the second number,
they *DO NOT* get the engaged tone, the get *NUMBER UNOBTAINABLE*

Now, if you use the second number as a business line, you can see how this
is not a good thing....

grrr.

The solution? swap the analog numbers around, so the "personal"
number is
the one that goes unavailable.. *except* this is only available to Business
Highway, so you need to swap..... etc etc.

And then, BT disconnected both analog lines on Friday Morning, with (so
far)
no phones back.. When we phoned up to ask for progress, they killed the
Digital line too..

and we only got that back at 8:30 this morning...

Ian.