Re: Re: Something to Make TIVO owners cry.

["steve" <steve@xxxxxxx>]

2 problems. It leaves you with a used product and if the store is busy its
easier to move on to next customer.

----- Original Message -----
From: "Phil Harris" <phillip.harris1@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Thursday, September 06, 2001 10:06 AM
Subject: RE: [ukha_d] Re: Something to Make TIVO owners cry.


> But can they give a demo?
>
> Phil
>
> > -----Original Message-----
> > From: Dan James [mailto:UKHA@xxxxxxx]
> > Sent: 06 September 2001 09:42
> > To: ukha_d@xxxxxxx
> > Subject: [ukha_d] Re: Something to Make TIVO owners cry.
> >
> >
> > On the other hand if you want to find someone in a chain store
who
> > knows what they are talking about try the main Dixons in
Brighton,
> > theres a guy in there who is superb and actually understands the
> > technology. (his name is Stephen Candy)
> >
> > Dan
> >
> >
> >
> > --- In ukha_d@y..., "Mark Harrison"
<Mark.Harrison@e...> wrote:
> > > OK guys.
> > >
> > > I spent a couple of hours last night reading through the
Customer
> > > Service emails. How depressing!
> > >
> > > If I really want to scare them in-store, I just tell them
who I
> > am ;-)
> > >
> > > Seriously guys, if you get fed crap information at Comet,
please do
> > > wander over to the web site, and log a complaint... it's the
only
> > way
> > > that Store Operations (read - "the enemy!") will
be convinced.
> > >
> > > Mark Harrison
> > > Head of Systems, eKingfisher
> > >
> > >
> >
**********************************************************************
> > **
> > > ****
> > > Kingfisher plc
> > > Registered Office: North West House, 119 Marylebone Road,
London
> > NW1 5PX
> > > Registered in England, Number 1664812
> > >
> > > This e-mail is only intended for the person(s) to whom it is
> > addressed
> > > and
> > > may contain confidential information.  Unless stated to the
> > contrary,
> > > any
> > > opinions or comments are personal to the writer and do not
> > represent the
> > > official view of the company.  If you have received this
e-mail in
> > > error,
> > > please notify us immediately by reply e-mail and then delete
this
> > > message
> > > from your system.  Please do not copy it or use it for any
> > purposes, or
> > > disclose its contents to any other person.  Thank you for
your
> > > co-operation.
> > >
> >
**********************************************************************
> > **
> > > ****
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Phil Harris [mailto:phillip.harris1@xxxxxxx...]
> > > Sent: 5 September 2001 19:46
> > > To: ukha_d@y...
> > > Subject: RE: [ukha_d] Something to Make TIVO owners cry.
> > >
> > >
> > >
> > > > Seriously now. What could the likes of Comet do to
help?
> > > >
> > > > Is it about information, or about awareness? Would
better consumer
> > > > guides be enough (and if so, in store or just on the
Internet?),
> > or
> > > > would all staff need to be trained to be able to
explain?
> > > >
> > > > Mark Harrison
> > > > Head of Systems, eKingfisher
> > >
> > > To be honest Mark it would help if the sales staff in the
stores
> > knew
> > > anything about the products they sell ... I've been into the
local
> > > Currys (I
> > > know they're not one of yours) a few times to see about a
TIVO and I
> > > would
> > > happily admit that I'm itching to buy one as I like it as a
product
> > but
> > > the
> > > information that I've been able to get from the sales staff
has
> > often
> > > been
> > > sketchy at best and at worst downright *WRONG*.
> > >
> > > Examples of information from the sales staff at various
stores:
> > >
> > > "Lowest quality is better than VHS and the next step up
is better
> > than
> > > DVD,
> > > there's no need to ever use best quality as thats far better
than
> > > anything
> > > that's broadcast at the moment but it's there so you can
record the
> > new
> > > digital broadcasts"
> > >
> > > "Yes, it's quite easy to upgrade the capacity of the
unit ... I
> > think
> > > Thompson do that, you just need to contact them."
> > >
> > > "Does it have an S-Video output?"
> > > "No ... it has SCART"
> > > "But what video outputs does it support on the SCART
socket?"
> > > "SCART..."
> > >
> > > "Yes, it's completely silent."
> > >
> > > "Yes, if you have more than one TIVO you only have to
have one
> > > subscription
> > > ... but why would you want more than one?"
> > >
> > > Try asking them whether it's possible to change from a
monthly
> > > subscription
> > > to a lifetime one...
> > >
> > > In addition to that I have never been able to get an actual
*DEMO*
> > of
> > > the
> > > thing ... all it does is run that stupid rolling intro which
could
> > quite
> > > easily be pre rendered to be streamed at huge data rates!
Not one
> > shop
> > > has
> > > been able to show me a TIVO recording and playing back a
program.
> > >
> > > I know that not everyone can know everything about every
item of
> > stock
> > > in
> > > the shop but when you're trying to introduce a completely
new
> > product to
> > > a
> > > market then you must know what it is that you're selling.
> > >
> > > It's like digital TV (mainly OnDigital of course) "The
advantage is
> > you
> > > get
> > > far better picture quality than with the old system."
This is
> > untrue ...
> > > if
> > > your reception was bad on analogue then you may get better
quality
> > but
> > > take
> > > a look at a good terrestrial broadcast - the quality can be
quite
> > > stunning!
> > >
> > > (Gets off his high horse...)
> > >
> > > Phil
> > >
> > >
> > >
> > > For more information: http://www.automatedhome.co.uk
> > > Post message: ukha_d@y...
> > > Subscribe:  ukha_d-subscribe@y...
> > > Unsubscribe:  ukha_d-unsubscribe@y...
> > > List owner:  ukha_d-owner@y...
> > >
> > > Your use of Yahoo! Groups is subject to
> > > http://docs.yahoo.com/info/terms/
> > >
> > >
> > >
> > >
> >
_____________________________________________________________________
> > > This message has been checked for all known viruses by the
> > > MessageLabs Virus Scanning Service. For further information
visit
> > > http://www.messagelabs.com/stats.asp
> >
> >
> >
> > For more information: http://www.automatedhome.co.uk
> > Post message: ukha_d@xxxxxxx
> > Subscribe:  ukha_d-subscribe@xxxxxxx
> > Unsubscribe:  ukha_d-unsubscribe@xxxxxxx
> > List owner:  ukha_d-owner@xxxxxxx
> >
> > Your use of Yahoo! Groups is subject to
http://docs.yahoo.com/info/terms/
> >
> >
> >
>
>
>
> For more information: http://www.automatedhome.co.uk
> Post message: ukha_d@xxxxxxx
> Subscribe:  ukha_d-subscribe@xxxxxxx
> Unsubscribe:  ukha_d-unsubscribe@xxxxxxx
> List owner:  ukha_d-owner@xxxxxxx
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>