RE: Re: Something to Make TIVO owners cry.

["Phil Harris" <phillip.harris1@xxxxxxx>]

But can they give a demo?

Phil

> -----Original Message-----
> From: Dan James [mailto:UKHA@xxxxxxx]
> Sent: 06 September 2001 09:42
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] Re: Something to Make TIVO owners cry.
>
>
> On the other hand if you want to find someone in a chain store who
> knows what they are talking about try the main Dixons in Brighton,
> theres a guy in there who is superb and actually understands the
> technology. (his name is Stephen Candy)
>
> Dan
>
>
>
> --- In ukha_d@y..., "Mark Harrison"
<Mark.Harrison@e...> wrote:
> > OK guys.
> >
> > I spent a couple of hours last night reading through the Customer
> > Service emails. How depressing!
> >
> > If I really want to scare them in-store, I just tell them who I
> am ;-)
> >
> > Seriously guys, if you get fed crap information at Comet, please
do
> > wander over to the web site, and log a complaint... it's the only
> way
> > that Store Operations (read - "the enemy!") will be
convinced.
> >
> > Mark Harrison
> > Head of Systems, eKingfisher
> >
> >
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> >
> > -----Original Message-----
> > From: Phil Harris [mailto:phillip.harris1@xxxxxxx...]
> > Sent: 5 September 2001 19:46
> > To: ukha_d@y...
> > Subject: RE: [ukha_d] Something to Make TIVO owners cry.
> >
> >
> >
> > > Seriously now. What could the likes of Comet do to help?
> > >
> > > Is it about information, or about awareness? Would better
consumer
> > > guides be enough (and if so, in store or just on the
Internet?),
> or
> > > would all staff need to be trained to be able to explain?
> > >
> > > Mark Harrison
> > > Head of Systems, eKingfisher
> >
> > To be honest Mark it would help if the sales staff in the stores
> knew
> > anything about the products they sell ... I've been into the
local
> > Currys (I
> > know they're not one of yours) a few times to see about a TIVO
and I
> > would
> > happily admit that I'm itching to buy one as I like it as a
product
> but
> > the
> > information that I've been able to get from the sales staff has
> often
> > been
> > sketchy at best and at worst downright *WRONG*.
> >
> > Examples of information from the sales staff at various stores:
> >
> > "Lowest quality is better than VHS and the next step up is
better
> than
> > DVD,
> > there's no need to ever use best quality as thats far better than
> > anything
> > that's broadcast at the moment but it's there so you can record
the
> new
> > digital broadcasts"
> >
> > "Yes, it's quite easy to upgrade the capacity of the unit
... I
> think
> > Thompson do that, you just need to contact them."
> >
> > "Does it have an S-Video output?"
> > "No ... it has SCART"
> > "But what video outputs does it support on the SCART
socket?"
> > "SCART..."
> >
> > "Yes, it's completely silent."
> >
> > "Yes, if you have more than one TIVO you only have to have
one
> > subscription
> > ... but why would you want more than one?"
> >
> > Try asking them whether it's possible to change from a monthly
> > subscription
> > to a lifetime one...
> >
> > In addition to that I have never been able to get an actual
*DEMO*
> of
> > the
> > thing ... all it does is run that stupid rolling intro which
could
> quite
> > easily be pre rendered to be streamed at huge data rates! Not one
> shop
> > has
> > been able to show me a TIVO recording and playing back a program.
> >
> > I know that not everyone can know everything about every item of
> stock
> > in
> > the shop but when you're trying to introduce a completely new
> product to
> > a
> > market then you must know what it is that you're selling.
> >
> > It's like digital TV (mainly OnDigital of course) "The
advantage is
> you
> > get
> > far better picture quality than with the old system." This
is
> untrue ...
> > if
> > your reception was bad on analogue then you may get better
quality
> but
> > take
> > a look at a good terrestrial broadcast - the quality can be quite
> > stunning!
> >
> > (Gets off his high horse...)
> >
> > Phil
> >
> >
> >
> > For more information: http://www.automatedhome.co.uk
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