Re: OT - Network Black Hole?

["Mark McCall" <mark@xxxxxxx>]

> Was he ever running a firewall?

Don't think so.

> If he was/is  is it ZoneAlarm? Sometimes
> it doesn't shut down properly and still blocks traffic.. the best way
to
> get around it is to take ZA out of the startup and restart the
machine. If
> he's not running a firewall then is the modem answering?

His machine is already connected to BT Internet and we are trying to VNC
onto it from outside.

> is TCP/IP  installed on the machine he's calling from?

Yep.

> I assume he/she's not at home but is just trying to call up from
work...

Something like that.

> I know some of these questions may insult his/her/your intelligence
but I
have to ask...

No probs.  Any help appreciated.

Thanks

M.