Re: Upgrade HomeSeer to 2.0 ?

["Don" <kyham@xxxxxxxxx>]

Yes that is probably true along with the fact that they don't seem to
realize the difference between ALPHA and BETA testing or putting out a
product WAY BEFORE IT IS READY.   They just caused their own overload
problems.    Can't feel sorry when they caused most of their own problems by
putting the product out way too soon.

Even with that, they HAVE TO SUPPORT CURRENT PRODUCT AND USERS.   By not
doing that, they are shooting themselves in the foot for credibility.

It is at the point that I am advertising on my website that they are not
providing support for their product and users and that is why my site is
down.

I used to get a fair amount of site visitors, 1000+ a month, and now all
they get is the message that HS is ignoring their best advertisement by not
fixing a long term outstanding security hole.

Don





"Brian W. Antoine" <briana@xxxxxxxxxxx> wrote in message
news:i4gbi1d78ri86v70b5m6iu5qhhelh8e959@xxxxxxxxxx
> On Sat, 10 Sep 2005 18:03:52 GMT, "Dean Roddey" <droddey@xxxxxxxxxxxxxxxx>
> wrote:
>
>>Yeh, it's a damned if you do, damned if you don't thing. We don't have the
>>range of device support that HS does, but if you look at what HS is going
>>through right now, in large part because they never really controlled
>>their
>>own device support and depended on third party support of highly varying
>>quality and commitment, it's something that we've always been careful
>>about.
>>We do of course support third party drivers, and all the tools are in the
>>package, but we work closely with each person implementing one and vet
>>them
>>carefully. We just cannot afford to get into the situation HS is in.
>
>  Support for plugins they own is a problem also.  I suspect the push to
> get HS2 out the door consumed every resource they had, and will probably
> continue to do so for some time.