Re: ADI / Honeywell - Yep, Still a pattern of bad behavior....

[Jim <alarminex@xxxxxxx>]

On Monday, April 7, 2014 12:35:08 PM UTC-4, Bob La Londe wrote:
> ADI / Honeywell - Yep, Still a pattern of bad behavior... or atleast tota=
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> carelessness.  I've taken to paying my bill on-line because I don't get a=
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> bullshit about not receiving or lost checks that way.  I record the=20
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> authorization number, and auto save the verification email when it arrive=
s.
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> So now my bank contacted me telling me they tried to authorize a duplicat=
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> transaction for the last payment.    Its was for a few thousand dollars s=
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> it would have overdrawn my account.  If that hadn't been the case I might=
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> not have known about if for a while.  Ever have ADI owe you money?  I hav=
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> It takes an act of congress to get it back.  They won't tell you or even=
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> send you a statement showing it either.  I think it took me nearly two ye=
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> to get my money back last time they owed me money.  If it wasn't for Vern=
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> doubt I would have ever gotten it.
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> Even more interesting, I made the payment on the 18th of March (on-line),=
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> but it didn't hit my bank until Friday the 4th of April.  An odd delay wi=
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> a double charge really raises the hairs on the back of my neck.
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> I am seriously considering that I might finally quit selling the few item=
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> can only get from them.  Its sad because sometimes they have really good=
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> sale deals on other things as well.  I can't afford them if they are goin=
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> to cost me double though.
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> --
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> Bob La Londe
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> The Security Consultant
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> Licenses
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> ROC103044 & RCO103047

I used to do up to $30/$40K a year with them, Now it's down to about $10K.

Mostly because they stopped carrying Napco. Or I should say that Napco drop=
ped them because they wanted to big of a percentage. I started buying Napco=
 elsewhere and got a better perspective on prices. Now I follow the pricing=
. Every thing is on sale someplace at one time or another. Just look for th=
e sales on line or off. Buy a few more than I need at the time and keep a f=
ew in stock until the next time. I pay ADI on line with credit card so I ne=
ver have a payment problem. Sometimes when I've returned something for cred=
it and they bill me for it and haven't issued the credit yet, when I send i=
n the payment I'll subtract the returned item from the payment. That confus=
es them for a couple of months but I just ignore it and then it goes away. =
What I sometimes do use however is their project planning services. You can=
 get a lot of free information about product, troubleshooting and product u=
se, as long as you're an ADI customer. Just another tool if needed.